Customer Marketing Manager, Merchant Services (12 Month Fixed Term Contract)
Customer Marketing Manager, Merchant Services (12 Month Fixed Term Contract)
Locations: Bristol, Edinburgh, Birmingham, Manchester
Hours: Full-Time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About This Opportunity
We’re seeking a dedicated and experienced Customer Marketing Manager to join our Merchant Services team on a fixed term contract basis. In this role, you’ll be responsible for developing and implementing customer marketing strategies that drive engagement, loyalty, and growth. You’ll work closely with cross-functional teams to create and implement campaigns that resonate with our target audience and enhance the overall customer experience.
Key Responsibilities:
* Develop and implement customer marketing strategies and campaigns to drive customer engagement, retention, and loyalty.
* Collaborate with product, sales, and customer success teams to understand customer needs and preferences.
* Create and manage customer communication plans, including email marketing, newsletters, and social media engagement.
* Build and complete customer lifecycle communications, including welcome, upsell and retention cycles.
* Develop customer advocacy programs and initiatives to increase customer satisfaction and brand loyalty, including case studies, reviews and ratings programmes.
* Monitor and report on the performance of marketing campaigns, providing insights and recommendations for optimisation.
* Plan and implement customer newsletters, events, webinars, and other engagement activities.
* Manage customer content, segmentation and targeting efforts to ensure personalised and relevant messaging.
What You’ll Need:
* Experience of customer retention and growth focused marketing.
* Fintech, Neobanks experience.
* Bachelor's degree or equivalent experience in Marketing, Business, or a related field.
* Strong understanding of customer journey mapping and customer experience principles.
* Excellent written and verbal communication skills.
* Proficiency in marketing automation tools and CRM systems.
* Strong project management skills and the ability to work collaboratively in a team environment.
About Working For Us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%.
* An annual performance-related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 30 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
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