Purpose of the Role Overall, Purpose/Aim: The main purpose of the role is to maintain a presence on the front of house area in addition to common areas between the reception and the buildings anchor tenants own ground floor reception. Yow will be directly responsible for the pavilion and its terrace on the 9th floor as well. You will be responsible for the in-house communications via the building app, curating events with the FOH Manager. On a day to day basis you will be expected to offer assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants and clients. You will be a customer service professional, have a positive and bubbly personality, and have natural flair for Luxury service delivery. You will adopt a ‘One Team’ approach, ensuring that all Trusted Service Partners work as one in the Customer Journey. You will deliver and promote others to deliver exceptional service and creating a lasting impression to all. Key Responsibilities Ensure the highest standards in presentation at the property or properties are always maintained. Reception area is kept clean, tidy and welcoming and to five-star audit standards. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be always displayed. Uniform will be supplied and must be always kept in an acceptable and clean condition. You must adhere to the dress and appearance guidelines. If required, you will be expected to Lobby Host in the Reception area and welcome visitors to the building. To carry out duties in accordance with instructions by your FOH Manager, Reception Services Line Manager, Building Manager/Supervisor/RFM. You will be expected to bring forward service innovation and improvements on a regular basis to consistently deliver an ever evolving the FOH Service. Establish a professional working relationship with all the staff, tenants and contractors of the property, as FOH will be the first point of contact for the building. To maintain a physical presence at the reception desk. It is not to be left unmanned at any time during building opening hours. To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the appropriate department when necessary. To take ownership of the visitor management system where needed, supporting the building's occupier platform including administrating new users. Monitoring the Building App and uploading content on a regular basis to create maximise usage of the app by occupiers. To actively participate in the training of cover staff Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To carry out daily walkaround and checks Carrying out any additional or add-hock duties assigned by the FOH Manager Curating events and enlivenment and engage with occupiers to offer lifestyle and concierge services both in person and via the building app. To submit permits for reoccurring events and/or service visits on-site as directed by the FOH Manager/Building Manager To acquire working knowledge of the property systems and procedures to enable you to take control of the property systems during FOH team members absences. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions is always met. To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. Skills, Knowledge and Experience It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Essential Excellent verbal and written communication. General Education to GCSE standard or equivalent standard. Reliable, helpful and well presented. Team player with strong customer service skills, able to provide a helpful and polite service. Pleasant telephone manner and efficiency in relaying messages and taking instructions. Excellent communication skills. Ability to deal with confidential information. Good organisational and time management skills. Careful and conscientious with an aptitude for attention to detail. Willingness and ability to learn on the job, keen to undertake training and career development. Solid Corporate Customer Service Experience A bubbly, positive attitude, and a visible passion for customer services. Desirable Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook. Working Hours - 40 hours 8am-5pm and 9am-6pm Salary - £32,000 LI-DNI Please see our Benefits Booklet for more information.