Test and Commissioning Engineer – Electrical
Our client, one of the world’s leading engineering companies, based in Wymondham, is currently seeking a Test and Commissioning Engineer to join their growing team. This is a fantastic opportunity to work for a forward-thinking, prestigious organization that will develop and encourage the right committed individual to achieve the very highest levels within their career.
Are you looking for an onshore, non-shift role in the electrical industry? Are you a strong communicator with technical expertise and excellent problem-solving skills? If so, this could be the role for you!
Role Responsibilities:
1. Responsible for testing and commissioning new company products.
2. Providing Technical Support:
Responding to inquiries and troubleshooting technical issues reported by customers. This involves diagnosing software and component issues and providing solutions remotely.
3. Remote Support:
Assisting users with remote application access, configuration settings, and remote software installations.
4. Documentation and Knowledge Sharing:
Documenting support activities, troubleshooting procedures, and solutions in knowledge bases or ticketing systems to facilitate future reference and knowledge sharing within the team or organization.
5. User Training and Education:
Providing user training and guidance on our client's equipment.
6. Escalation and Collaboration:
Collaborating with other teams or third-party providers to escalate and resolve complex issues that cannot be resolved remotely, ensuring timely resolution and minimal disruption to operations.
7. Customer Communication:
Communicating with end-users or customers in a professional and courteous manner, providing updates, explanations, and guidance throughout the support process to ensure a positive customer experience.
Key Requirements:
1. Technical expertise and problem-solving skills.
2. Strong knowledge of 3-phase power systems.
3. Customer service orientation to effectively support users and maintain reliability in a remote environment.
4. Knowledge of PLC software would be advantageous.
5. Must have a minimum of a NVQ Level 3 in Electrical Engineering.
6. Strong knowledge of electrical equipment.
7. Strong communication skills as you will be collaborating with all departments. Training will be provided in-house.
Benefits:
1. Electric car scheme.
2. Health cash plan from Bupa.
3. Flexible working.
4. 25 days holiday.
5. Pension scheme.
6. Bonus scheme.
7. Employee assistance programme.
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