DLM Engineer
Position Description
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. We're seeking a proactive individual to fill the position of Device Lifecycle Management (DLM) Engineer. As a crucial member of our team, you'll be at the forefront of DLM support, responsible for monitoring and responding to incident tickets, executing device patching and application deployments, and driving ongoing service improvements. This role requires a strong technical background in end-user device management and a commitment to delivering efficient, high-quality support in a dynamic environment.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Your future duties and responsibilities
• Monitor and respond to incident and problem tickets, serving as the frontline of DLM support.
• Execute end user device patching and application deployments via change processes.
• Vulnerability remediation efforts.
• Major incident response and resolution.
• Drive automation and scripting initiatives.
• Implement service improvements to enhance efficiency and effectiveness.
Required qualifications to be successful in this role
• Proficiency with Configuration Manager 2012 or later.
• Understanding of Active Directory (AD) and Group Policy.
• Experience in diverse client environments.
• Expertise in Windows 10 Operating System.
• Proficient in PowerShell or equivalent programming languages.
• Familiarity with JAMF/ Apple device management, particularly MacOS.
• Basic knowledge of application packaging.
• Administration skills in Intune.
• Understanding of Virtual Desktop environments.
General Skills
• Proficient in ticket and queue management.
• Familiarity with ITSM/ ServiceNow.
• Attention to detail and diligence.
• Excellent communication skills.
• Ability to collaborate effectively in team settings and independently.
• Strong time management abilities.
Qualifications/ Experience
• Bachelor's degree in computer science, Information Technology, or a related field (preferred, but not essential).
• CompTIA A+ or equivalent certification (preferred).
• Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
• Any relevant certifications in device management, such as JAMF Certified Technician for macOS or Intune certifications, would be a plus.
• ITIL Foundation certification would be an advantage, especially for those involved in service management and incident response.
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.