Job Purpose The role has responsibility for supporting the scheduling and delivery of Audit, Fire Safety, Training, Diaries and other related services. The Service Coordinator will help to ensure customer service excellence and exceed client expectations. In addition, the role oversees the scheduling of our Subcontract teams and manages the services that they provide to clients. This role is part of the Scheduling team reporting into the Scheduling Manager. Key Responsibilities Support the Operations Manager, Head of Audit, Head of Fire Safety and other internal stakeholders with service delivery and utilisation Management of team allocation, ensuring Audits, Fire Risk Assessment (FRA), Safety Support Visits (SSVs) and training services are allocated, and both booked and delivered Ensure that clients expectations are met (e.g. ensuring that Auditors have the appropriate level of competence required, ensuring that audits are carried out within the agreed delivery window etc.) Ensure that customer communication and contact is in-line with key operational processes and policies Identify utilisation and efficiency improvements Ensure financial targets and other performance measures are achieved Management of the diaries process, ensuring that diaries are processed and delivered on time and in full Assist with the delivery of project co-ordination Ensure ad-hoc admin work is completed on-time and with accuracy Key Skills: Strong work ethic Impeccable attention to detail Confident, friendly and flexible approach Proven ability to work within a team and individually Excellent communication, organisational and record keeping skills Creative problem-solving skills