North Valley Vineyards & La Biblioteca is looking to expand our small team of wine professionals! Currently we are seeking a full-time Hospitality Lead position for the North Valley Vineyards & La Biblioteca tasting rooms in downtown Dundee, OR within The Dundee Hotel complex.
This position requires a hospitality heart, excellent communication skills, and a flexible can-do attitude. Wine knowledge and tasting room experience is strongly preferred and leadership experience is a plus. Interested applicants should be eager to develop their knowledge of all aspects of the world of wine and be confident to share what they know with our guests to foster their own curiosities. If you thrive in a small team environment and are passionate about great wine and people, we'd love to talk to you!
CORE RESPONSIBILITIES
1. Reports to our Hospitality Manager, and leads daily operations when a manager is not available
2. Convey the North Valley and La Biblioteca brand stories with a focus on building brand loyalty
3. Provide high-level, educational, and personalized customer service to all visitors
4. Establish relationships with clientele to help maintain referrals and repeat business
5. Maintain a friendly, warm, and clean tasting room environment
6. Uphold our team-oriented atmosphere in pursuit of sales and conversion goals
7. Assist in training and conveying sales/conversion strategies to tasting room staff
8. Assist in planning, promoting and executing events on and off-site
9. Assist with maintaining accurate inventory and restocking
10. Manage business email communications, reservations, and phone calls with professionalism
11. Curate and maintain relationships with hospitality referral sources
12. Availability to work 5 days per week including weekends and some holidays
KNOWLEDGE BASE
1. Knowledge of Willamette Valley wines, region, and wine production as well as local restaurants, lodging, and tourism attractions
2. Familiarity /experience with operating POS and reservation systems (such as WineDirect, Commerce7, and Tock)
3. Any formal wine education such as WSET, CMS, etc. is a plus
QUALIFICATIONS
1. 3 + years of experience in hospitality, fine dining or tasting room sales
2. Passion for wine and eagerness to learn
3. Excellent communication skills
4. Reliable, dependable, professional
5. Ability to work on your feet for extended periods of time and lift upwards of 40lbs
6. Have or willing to obtain OLCC Service Permit.
7. Must be able to reliably commute to and from Dundee
8. Can work independently without supervision, as well as a part of a team
COMPENSATION
We recognize the importance of our team! Our compensation package includes a competitive hourly wage ($20-$22 hourly) PLUS tips, wine club acquisition bonuses, volume commissions, and employee wine discount. Full-time employees also have access to health insurance benefits and PTO.
Please send along your resume, 3 professional references, and cover letter detailing your experience and interest in this position. We look forward to hearing from you!
North Valley Vineyards is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr