Recovery Worker (maternity cover) - NIHCSS Application Deadline: 17 May 2025 Department: Operations Employment Type: Fixed Term Contract Location: Central Norfolk Description We are building a culture at NIHCSS where amazing people, like you, can do their best work. Are you good at engaging with, and supporting others who are experiencing difficulties, to improve their lives? If the answer is YES, all you need is the perfect environment to put your skills to great use. NIHCSS is a partnership between Together for Mental Wellbeing and St Martins Housing. We support people over the age of 18 who have severe, complex and enduring mental health needs. We are looking for two Mental Health Recovery Workers to join our amazing, dedicated teams in Norwich covering community clients in South Norfolk and Central Norwich at our supported living accommodation sites in NR2. You will support people who are going through a difficult time, drawing on your unique knowledge and experience to connect with others, by helping them discover their strengths and developing skills that will lead to wellness. This is only possible with the help of people like you You must be able to drive and have a vehicle that you are willing to use for work purposes. Business insurance will be required along with a commitment to cover shifts including sleep ins which are paid at an additional GBP 55 per shift. Fixed term until 31st December 2025. Functional Responsibilities 1. Establish and maintain relationships of trust with service users, in order to build engagement 2. Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition 3. Work flexibly with service users in their homes and/or in the community 4. Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service 5. Help to reach people in the community who are most in need, including those in marginalised or minority populations 6. Carry out assessments and determine urgency of service user needs 7. Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities 8. Carry out risk assessments, in order to keep service users safe and improve the quality of our support 9. Motivate and support service users to maintain safe and secure housing, deal with financial issues, navigate the benefits and education systems 10. Assist service users to; manage friendships and family relationships; manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary 11. Adhere to the Together policy on lone working 12. Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems 13. Write clear word processed and handwritten reports (training provided) and records in English 14. Participate in mandatory and job-related courses and learning activities 15. Maintain professional boundaries in all aspects of work with service users Knowledge, Skills & Experience Essential 1. Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience 2. Minimum of GCSE or Level II qualification in English, or equivalent 3. Basic competence in the use of email and word processing software 4. Demonstrate a non-judgemental attitude 5. Able to be empathetic towards service users, create a trusting environment and work in partnership with services users 6. Able to establish and maintain professional boundaries in working with service users and maintain a safe environment 7. Demonstrate problem-solving skills relating to housing, welfare benefits, education and relationships 8. Open to - and willing to participate in - formal and informal job-related learning 9. Willing and able to collaborate with colleagues and other organisations 10. Able to use email and computerised systems for service user records and reports 11. Able to produce clear records and reports in English Desirable 1. Lived experience of mental distress 2. NVQ Level II in Health and Social Care, or equivalent Benefits The benefits of working for Together Download the PDF to find out more about what you can get out of working for us. Benefits of Working for Together At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process. Successful candidates will require an enhanced DBS check. To find out more, visit https://www.gov.uk/government/organisations/disclosure-and-barring-service. Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091