Are you a career-orientated & hands-on individual?
Do you have the desire to work in a fast-paced, dynamic & entrepreneurial business?
If so, apply now!
This is an exciting, varied & demanding Senior Manager role to oversee, coordinate & manage every stage from customer order placement, through to factories/suppliers, through to the customer receiving the product.
This is a seasonal business which is growing at a rapid rate which means higher demands during a concentrated period of the year.
During peak season (September to May), the main focus will be on customer order placement, fulfilment, and liaison with factories & suppliers. Outside of peak season, the Operations Manager will be heavily involved in projects, business development & peak season planning.
The working hours are Monday- Friday, 40 hours per week.
Responsibilities:
* Identify & research business development opportunities & then take ownership to project manage these.
* Review current processes/operations and put forward proposals for change, cost savings & efficiencies from despatch through to delivery.
* Account managing for factories & suppliers.
* Analyse & produce reports as well as putting forward recommendations to the CEO on what to produce & buy.
* Track & chase all goods across all couriers from origin to delivery.
* Oversee the order fulfilment process from our retail team to factories, factories to customers at all times & be aware of exactly what is happening & any time throughout.
* Liaise with suppliers on quality issues, customer returns & KPI performance.
* Produce reports, analyse data & with the CEO’s input, suggest proposals to ensure products are always in stock based on trend analysis.
* Heading up the overall coordination & communication into our factories.
* Channel customer orders onto the necessary systems, ensuring order accuracy.
* Facilitating customer & supplier orders placed & ensuring on-time delivery.
* Reconciling invoices to agreements, & reconciling invoices to ensure discounts issued.
* Identify and implement opportunities to automate and streamline processes, including actively identifying cost reduction opportunities.
Requirements:
* High level of attention to detail, data literacy & excellence coordination skills.
* Ability to manage multiple workload streams simultaneously & manage a pressurised workload during peak season.
* Fully IT literate with Microsoft Office.
* Highly organised, solution-oriented, have attention to detail & be a team player with the ability to be motivated to work alone when required.
* Advanced Excel skills – strong ability to analyse & interpret data to make informed decisions & have the ability to put forward recommendations from this to the CEO.
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