Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
What you will be doing:
We have an exciting opportunity to join our Commercial team as a Senior Programme Manager based in York. As our Senior Programme Manager, you'll play a lead role in planning, executing, monitoring, controlling and delivering key strategic Commercial projects. This includes LNER's Fares Utopia Programme (Single Leg Pricing, Simpler Fares, Trusted Fares, Live Set Occupancy, Seat Sure and PAYG) and other initiatives such as the ‘Elevate Ancillary' programme and joint-DOHL Revenue Management System tender.
These projects bring significant change to LNER's ways of working and how we communicate and interact with our customers. Within this role, you'll be the key point of contact for these projects, managing several multi-discipline, complex workstreams that span across multiple directorates and involve both internal and external stakeholders.
In addition to this you will also be involved in:
Programme Planning and Strategy:
* Developing and implementing programme plans that align with the organization's strategic objectives.
* Defining the programme's scope, deliverables, milestones, and success criteria.
* Overseeing the development of detailed project plans and schedules for each project within the programme.
Stakeholder Management:
* Act as the primary point of contact for all stakeholders, including senior management, suppliers and external partners.
* Facilitate effective communication across the programme to ensure stakeholder expectations are managed.
* Build and maintain relationships with key stakeholders to ensure programme objectives are met.
Programme Execution:
* Leading and managing cross-functional project teams to deliver programme goals.
* Coordinating and prioritising resources across projects to ensure efficient use of time and budget.
* Monitoring programme performance through regular status reports and dashboards.
* Ensuring alignment and collaboration between multiple projects and teams.
Risk and Issue Management:
* Identifying, assessing, and mitigating programme risks, ensuring potential issues are addressed proactively.
* Establishing and maintaining a risk and issue log, ensuring timely resolution.
* Developing contingency plans to minimize the impact of risks on the programme timeline and objectives.
Budget and Resource Management:
* Developing and managing programme budgets, ensuring that all projects are delivered within financial constraints.
* Allocating and managing resources effectively to ensure programme objectives are met without overspending.
* Tracking financial performance and reporting variances to senior management.
Governance and Compliance:
* Ensuring the programme complies with LNER / Rail policies, regulations, and best practices.
* Leading regular governance meetings, reviews, and updates with senior stakeholders.
* Maintaining accurate documentation for audits and reviews.
Quality Assurance:
* Ensuring the programme delivers high-quality outputs that meet both LNER standards and customer expectations.
* Implementing quality assurance processes to monitor the effectiveness and efficiency of the programme's execution.
Change Management:
* Managing change within the programme, including scope changes, prioritisation, or strategic realignments.
* Ensuring that changes are communicated and managed effectively to minimize disruption.
* Working with business change teams to ensure that project customers are prepared and ready to embrace the change.
Team Leadership and Development:
* Provide leadership, direction, and support to the project management teams.
* Fostering a collaborative and high-performance culture within the programme team.
* Mentoring and developing project managers and other team members.
Reporting and Communication:
* Reporting programme progress to senior management and key stakeholders regularly.
* Preparing and delivering programme presentations to the board, steering committees, or clients as required.
* Ensuring transparent communication between all parties involved in the programme.
What you'll need:
We're looking for someone who has demonstrable and evidenced experience of managing and delivering projects, preferably within a delivery function. You'll also have:
* A professional qualification in project management such as APM, PMP or MSP or equivalent experience.
* Experience of successfully delivering large multi-discipline projects or programmes.
* Ability to manage and lead a variety of stakeholders at all levels.
* Business development and negotiation experience.
* Strong people leadership track record with experience of leading teams.
* Experience of dealing with complex problems and creating solutions.
* Strong influencing and communication skills.
* Strong collaborative skills, team player.
* Good understanding of cost control and preparation of formal business documentation.
If this sounds like you, what are you waiting for?
Apply now!
#J-18808-Ljbffr