Openreach Martlesham Heath, England, United Kingdom
Data Analyst
Openreach Martlesham Heath, England, United Kingdom
Location: This role requires you to be at our office in Ipswich 5 days a week.
Security Clearance: You need to be able to obtain Security Clearance.
Why this job matters: BT business relies on Technology, and more specifically Secure Platforms, to underpin the services that they provide to their customers. This role provides the billing for business customers, generating revenue circa £350m per annum. Working with a wide range of stakeholders to aid in the delivery of producing accurate billing details. This role has the opportunity to provide career progression within Secure Platforms, with space to upskill and progress through the area.
What You’ll Be Doing
* Supporting in monthly and adhoc billing activities, ensuring that accurate billing is delivered.
* Developing subject matter expertise in the billing area, assisting team members with queries.
* Supporting the identification and resolution of issues and defects to ensure delivery to required standards.
* Reviewing own work and peers’ outputs to contribute to identifying and flagging errors or potential issues.
* Developing working relationships and communicating with a range of project stakeholders across teams to ensure actions are completed, progress updated, and impacts on other components managed.
The skills you will need
* Excel (Intermediate level)
* SQL (Basic level)
* Database management tools (Basic level of both Oracle and Microsoft SQL Server)
* Great stakeholder management, planning, organizing, and problem-solving skills.
* Ability to deliver quality analysis to tight deadlines, using planning to identify risks and issues.
* Great communication and the ability to clearly articulate, both in writing and verbally, advice or a resolution in a way that our customers will understand.
Experience you will be expected to have
* Able to attend the office 5 days a week onsite at our Ipswich location.
* Holds a technical degree or industry-relevant experience.
* Is eligible to hold a minimum of SC clearance.
* Evidence of communicating effectively with a range of customer types across the business, both internal and external.
* Stakeholder management - evidence of managing multiple stakeholders across a variety of roles and seniority levels.
* Has worked under direction in a fast-paced environment on a variety of projects or issues.
* Has an understanding of ITIL practices.
* Previous experience in a billing role would be desired.
Benefits
* Annual On target bonus 10% (personal and company multipliers).
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%.
* Life Assurance.
* Direct share scheme.
* Exclusive colleague discounts on our latest and greatest BT broadband packages.
* 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
* Discounted EE TV including TNT Sport and the NOW Entertainment membership.
* Great support for working parents including pay whilst on maternity, adoptive, and paternity leave.
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships, etc.
* 25 days annual leave (not including bank holidays), increasing with service with buy holiday option.
* Volunteering days so you can give back to your local community.
* Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’.
About Us
BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck into tough challenges, pitch in with ideas, and make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Telecommunications
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