About the Job: ESP Global Services are currently recruiting a Field Services Engineer to join our team in the Southwest. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. Primarily covering the Southwest and occasionally sites across other regions of the UK. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. What will you do?: Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems. Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern. Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications. Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers. Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems. Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment. Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner. Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system. Escalate problems to the appropriate next level of support when necessary. This role will be working Monday – Friday 9am-5:30pm (potential weekend working required on an ad hoc basis) What will you bring to ESP? Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance. Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems. Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP. May be able to carry out complex or more difficult service tasks with detailed script and technical assistance. Able to work in various locations at short notice. Flexibility to work days and night shifts across a 12-hour shift, as we support airports 24/7. Good written and oral communications skills with customers and management. Strong customer service ethos. 5 years UK working or educational history which can be referenced for airside clearance checks. If you are…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore. What we will offer: Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Salary: ESP offers a basic salary up to £28,000 - £30,000 company vehicle mileage on call allowance pension, life assurance and access to ongoing training and career development. On call is paid at £20 per day in addition to basic salary. On call applies 1 in every 4 weeks to provide out of hours coverage. Who is ESP: ESP has been providing customized IT support solutions to businesses around the world for 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs. Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service. FieldServices Troubleshooting HardwareSupport SoftwareSupport ConnectivityIssues OSIssues ITSupport