We are thrilled to offer an exciting opportunity for a Service Advisor at Halliwell Jones Ltd- KIA Southport.
As a Service Advisor, you’ll be the face of our exceptional customer service, building lasting relationships with our valued customers while ensuring their vehicles receive the highest standard of care. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and is passionate about delivering an outstanding customer experience.
Your key responsibilities will include:
* Efficiently and courteously addressing customer requirements for service and repair, ensuring the highest standards of customer service.
* Organising the workshop schedule to maximise utilisation of workshop capacity.
* Carrying out customer follow-up and prospecting activities to grow the volume of work in the workshop while promoting accessories, tyres, lifestyle products, insurance, and more.
* Acting as the primary liaison for service customers, maintaining excellent relations, and providing regular updates regarding their vehicles.
* Explaining and issuing the Vehicle Health Check report to customers.
Skills
* Excellent customer service and communication skills, with a strong commitment to high standards.
* A positive attitude and passion for delivering great service.
* Enthusiasm for KIA products and technology.
* Strong interpersonal and presentation skills.
* Ability to work independently and take initiative.
* A dynamic, team-oriented personality.
* Willingness to learn, develop, and stay updated on product and technical information.
* Strong organisational and prioritisation abilities.
* A supportive team player.
* Proficiency in computer applications, including MS Office and Drive.
Excited to be part of our journey? We’d love to hear from you! Share your CV at recruitment@halliwelljones.co.uk or connect with us on LinkedIn. Let’s take the first step together on this exciting adventure!