Support Worker - Rumbridge Court Department: Operations Employment Type: Zero Hours Location: Rumbridge Court Accommodation Service Reporting To: Victoria O'Donnell Compensation: GBP 11.71 / hour Description Rumbridge Court is an 11 bed supported accommodation service supporting people with severe and complex mental health issues. The role includes supporting individuals with complex mental health needs to manage day to day living and developing independence skills. Staff may be required to support individuals with cooking, cleaning, medication, attending appointments etc. The Support Worker will be part of a small, dynamic team, working alongside other staff within the service. Shifts available will include Early shifts 07.00-14.30, late shifts 14.30- 22.00 and sleep shifts. Functional Responsibilities 1. Establish and maintain relationships of trust with service users, to build engagement 2. Work flexibly with service users and help them set, prioritise and achieve personal goals, to increase hope, motivation and ambition 3. Value the lived experience of service users and enable them to use that experience to support each other and improve their experience 4. Carry out assessments and determine urgency of service user needs 5. Work with professionals from other agencies and make onward referrals 6. Carry out risk assessments, in order to keep service users safe and improve the quality of our support 7. Attend placement reviews 8. Work with service users on a 1:1 basis and in groups 9. Assist service users to; navigate the benefits and education systems; manage friendships and family relationships; manage medication, including supporting people by prompting and/or administering medication according to Together procedures; manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary 10. Undertake, and assist with, domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided) 11. Assist service users with personal care as and when required 12. Adhere to the Together policy on lone working 13. Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems 14. Write clear word processed and handwritten reports (training provided) and records in English 15. Participate in mandatory and job-related courses and learning activities 16. Maintain professional boundaries in all aspects of work with service users Knowledge, Skills & Experience Essential: 1. Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience 2. Minimum of GCSE or Level II qualification in English, or equivalent 3. Basic competence in the use of email and word processing software 4. Able to travel; have access to car/public transport 5. Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice 6. DBS clearance 7. Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment 8. Able to work in partnership with services users and establish and maintain professional boundaries 9. Able to establish and maintain a safe environment 10. Willing and able to undertake domestic tasks with, and for, service users as necessary 11. Demonstrate problem-solving skills relating to welfare benefits, education and relationships 12. Open to - and willing to participate in - formal and informal job-related learning 13. Willing and able to collaborate with colleagues and other organisations 14. Able to use email and computerised systems for service user records and reports 15. Able to produce clear records and reports in English Desirable: 1. Lived experience of mental distress 2. NVQ Level II in Health and Social Care, or equivalent Benefits Download the PDF to find out more about what you can get out of working for us. Benefits of Working for Together At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process. Successful candidates will require an enhanced DBS check. To find out more, visit https://www.gov.uk/government/organisations/disclosure-and-barring-service. Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091