Responsibilities
* Deliver first class customer service
* Reactive and proactive maintenance tasks as directed by the Property Manager
* Joinery, minor plumbing and maintenance works, painting and decorating
* Planned maintenance tasks including testing of systems and recording all tests
* Waste management services including bin rotation, weekly pull outs and return
* Maintain cleaning standards on site - jet washing, cleaning and litter picking
* Ensure health and safety on site including removing trip hazards and reporting all faults
* Key holding and access management
* Participation in on-call rota
* Preparing homes during the resident move in/out process
* Preparation and clean-up of amenities for resident events
* Reporting and recording all maintenance tasks using systems provided
* Supporting parcel delivery and management of deliveries to site
* Procurement of materials and supplies
* Replenishing supplies and maintaining accurate records of equipment on site
* Consistently deliver high quality service standard to residents and all visitors
* Respond to resident queries within given standard operation procedures as allocated
* Carrying out trace and detect of reported maintenance
* Provide informed and accurate information to residents where required
About You
* Multi skilled to a high quality in painting, decorating, basic plumbing, joinery and minor maintenance
* Technical understanding of building fabric, construction methods and MEP systems
* Excellent communication skills
* A strong team player who is happy to assist others to achieve a team goal
* Ability to work under pressure in a high turnover environment with accuracy and consistency
* A can-do attitude and willing to go the extra mile
* Able to work on own initiative and take responsibility for providing solutions
* Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
* Proactive and dynamic, taking ownership of all of core duties
* Experienced in working to targets
* Able to deliver multiple tasks and prioritise workloads
* With training, able to use property management software packages and I.T.
* Professional presentation, confident and outgoing nature
* Well organised and able to problem solve
* Act with integrity and professionalism
* Driving Licence required due to ad hoc travel to the neighbourhood
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