Job summary This is a Part Time position working 22.5 hours over 3 days (Monday - Friday). The role will be based at our office in Winsley, Wiltshire. Main duties of the job As Hospice at Home Administrator, you will provide full administrative and secretarial support to our Hospice at Home team. This role ensures the smooth coordination of patient referrals, records management, and communication while offering cross-cover support within the hospice as needed. About us Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We are looking for An Administrator to join our Hospice at Home Team. We are here for anyone in our community who's facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children. Date posted 14 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Part-time Reference number WEBREC1000374 Job locations Dorothy House, Winsley, Bradford on Avon, BA15 2LE Winsley BA15 2LE Job description Job responsibilities HOSPICE AT HOME ADMINISISTRATOR | Band 3 £24,071 - £25,674 per annum (pro rata) As Hospice at Home Administrator, you will provide full administrative and secretarial support to our Hospice at Home team. This role ensures the smooth coordination of patient referrals, records management, and communication while offering cross-cover support within the hospice as needed. Other duties will include: Patient Administration & Records Management - Maintain and update patient databases, process referrals, and securely store confidential records. Compassionate Communication - Handle calls from patients, families, and professionals with empathy, providing reassurance and signposting to relevant services. Meeting & Office Coordination - Organise meetings, prepare agendas, take minutes, and manage room bookings. Secretarial & Documentation Support - Type letters, reports, and presentations, ensuring accuracy and professionalism. Service Monitoring & Reporting - Collect and report data to support service evaluation and improvement. Multi-Team Collaboration - Work flexibly across teams, providing administrative support across clinical services. See our full detailed Job Description on our website for more information. ABOUT THE BENEFITS Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff: Generous holiday allowance for all roles, increasing with length of service Excellent industry leading training and development programmes with many career development opportunities Pension with Life Assurance Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley. Cycle to work scheme Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions. If this sounds like your ideal job, then we'd love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application. Job description Job responsibilities HOSPICE AT HOME ADMINISISTRATOR | Band 3 £24,071 - £25,674 per annum (pro rata) As Hospice at Home Administrator, you will provide full administrative and secretarial support to our Hospice at Home team. This role ensures the smooth coordination of patient referrals, records management, and communication while offering cross-cover support within the hospice as needed. Other duties will include: Patient Administration & Records Management - Maintain and update patient databases, process referrals, and securely store confidential records. Compassionate Communication - Handle calls from patients, families, and professionals with empathy, providing reassurance and signposting to relevant services. Meeting & Office Coordination - Organise meetings, prepare agendas, take minutes, and manage room bookings. Secretarial & Documentation Support - Type letters, reports, and presentations, ensuring accuracy and professionalism. Service Monitoring & Reporting - Collect and report data to support service evaluation and improvement. Multi-Team Collaboration - Work flexibly across teams, providing administrative support across clinical services. See our full detailed Job Description on our website for more information. ABOUT THE BENEFITS Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff: Generous holiday allowance for all roles, increasing with length of service Excellent industry leading training and development programmes with many career development opportunities Pension with Life Assurance Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley. Cycle to work scheme Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions. If this sounds like your ideal job, then we'd love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application. Person Specification Qualifications Essential n/a Experience Essential Good standard of maths and English. A caring individual who is compassionate about providing care and support to vulnerable people. Excellent computer skills and experience of using Microsoft packages, including Word, PowerPoint, e-mail and internet. Able to use own initiative, prioritise and be proactive. Able to deal with sensitive and confidential issues, and understands the importance of confidentiality and information governance. Desirable Experience of working in a health/social care environment. Experience of note/minute taking Person Specification Qualifications Essential n/a Experience Essential Good standard of maths and English. A caring individual who is compassionate about providing care and support to vulnerable people. Excellent computer skills and experience of using Microsoft packages, including Word, PowerPoint, e-mail and internet. Able to use own initiative, prioritise and be proactive. Able to deal with sensitive and confidential issues, and understands the importance of confidentiality and information governance. Desirable Experience of working in a health/social care environment. Experience of note/minute taking Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorothy House Hospice Address Dorothy House, Winsley, Bradford on Avon, BA15 2LE Winsley BA15 2LE Employer's website https://www.dorothyhouse.org.uk (Opens in a new tab)