We are seeking a detail-oriented and proactive Administrator for a 3 month fixed term contract to assist with reclaiming funds from dormant accounts. The successful candidate will play a crucial role in managing data, maintaining accurate records, and communicating with account holders or relevant parties to ensure the smooth recovery of unclaimed funds.
Day to Day duties:
1. Data Management: Work with spreadsheets and databases to track and monitor dormant accounts, ensuring all information is accurate and up to date.
2. Outbound Communication: Make outbound telephone calls to account holders or relevant parties to verify account information and facilitate the reclaim process.
3. Written Communication: Draft and send professional emails and letters to individuals and organisations regarding dormant account funds.
4. Reporting: Provide regular management on the progress of the reclamation process.
5. Compliance: Ensure all activities are in line with company policies and regulatory requirements.
6. Skills and Qualification: Strong proficiency in Microsoft products. Excellent verbal and written communication skills. Attention to detail and ability to work with sensitive financial data. Customer Service experience, particularly in making outbound calls. Ability to prioritise tasks and manage time efficiently.
Rewards & benefits:
* 23 days holiday plus bank holidays
* Holiday Exchange Scheme (buy or sell holiday days)
* Performance Dependent Annual Bonus
* Company Pension Scheme with 5% Employee and 8.5% Employer contributions (subject to eligibility, T&Cs)
* Life Assurance & Income Protection
* A flexible and supportive working culture including access to mental health first aiders
About us:
At Saffron Building Society, we’re ready to build, inspire, and celebrate happiness with our members, people, and communities. We are committed to building happy for our communities, members, and each other through attracting and building a diverse group of talent and fostering an inclusive environment.
Closing Date:
04/10/2024
Location:
Multi Site
Department:
Retail Management
Salary:
£23,550 pro rata
Experience:
Previous admin, systems knowledge, communication skills
City:
Saffron Walden
Country:
England
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