Job summary Healthier South Wirral PCN is currently recruiting for a Full Time Operations Manager. We are looking for someone to help lead our PCN team and drive our visions forward alongside our Clinical Director.The Primary Care Network Operations Manager will be responsible for the seamless management of healthcare operations within a primary care network. This will include overseeing day-to-day administrative functions, supporting clinical teams, improving patient care delivery, and enhancing the efficiency of the network. Our Operations Manager will play a critical role in balancing both operational and clinical demands, providing leadership and support to the clinical staff while also ensuring that the business side of healthcare runs smoothly. Strong communication, problem-solving, and strategic planning skills are essential for the position, as you must be able to navigate complex systems and foster collaboration across multiple teams. Main duties of the job The PCN Operations Manager will provide strategic and operational leadership to ensure the effective functioning of the Primary Care Network (PCN).The role includes ensuring all Directed Enhanced Service (DES) targets are met, overseeing performance management of PCN services, maintaining compliance with HR policies, and ensuring all policies and procedures are current. This role is vital in driving operational excellence, supporting collaborative working across member practices, and ensuring high-quality patient care delivery. About us Healthier South Wirral Primary Care Network is made up of 5 Practices. Eastham Group Practice, Civic Medical Centre, Orchard Surgery, Spital Surgery and Sunlight Group Practice. We currently have a list size of over 50,000 patients. The PCN also have a team of ARRS staff which includes Clinical Pharmacists, Mental Health Practitioners, Social Prescribers, Advanced Nurse Practitioners, Nurse Associates, Paramedics, a Trainee PA and Care Coordinators. Date posted 28 January 2025 Pay scheme Other Salary £46,148 to £52,809 a year Contract Permanent Working pattern Full-time Reference number W0019-25-0000 Job locations Doctors Surgery Bromborough Village Road Wirral Merseyside CH62 7EU Job description Job responsibilities Primary Care Network (PCN) Operations Manager PCN Clinical Director / PCN Board Full-Time Healthier South Wirral PCN Key Responsibilities Strategic Leadership and Operational Oversight Lead on the development of the PCN Strategic and Operational Plans and manage accordingly, clarifying strategic objectives and priorities for network delivery in line with operational capacity, financial parameters, and contract requirements. Develop and implement strategies to meet all contractual obligations, including DES and local Enhanced Service targets. Oversee the delivery of PCN services and ensure they align with NHS Long Term Plan objectives. Work with member practices to develop collaborative approaches that improve patient outcomes and operational efficiency. Human Resources Management Lead on the development of the PCN Workforce Plan and manage accordingly. Oversee the recruitment, onboarding, and management of PCN staff, including Additional Roles Reimbursement Scheme (ARRS) roles. Develop and implement HR policies and procedures that support staff well-being, development, and retention. Conduct appraisals, manage performance issues, and provide leadership to ensure a positive and productive working environment. Governance, Policies, and Procedures Lead on the delivery of the PCN Governance Framework, in line with the Network Agreement. Ensure that the Network Agreement is in line with national guidance and reflective of current service operations. Ensure all PCN policies and procedures are up-to-date, compliant with current legislation, and reflect best practices. Develop and review policies related to clinical governance, information governance, and patient safety. Support member practices in adhering to Care Quality Commission (CQC) standards. Performance Management Monitor and evaluate the performance of all PCN services, ensuring KPIs and quality standards are achieved. Identify areas of underperformance and implement improvement plans in collaboration with stakeholders. Provide regular performance reports to the PCN Board and Clinical Director. Financial Oversight Develop, manage and monitor PCN financial plans, ensuring that budgets are managed effectively and within delegated limits. Oversee claims for funding and reimbursements, ensuring accuracy and compliance with contractual requirements. Identify opportunities for additional funding and resource allocation. Service Development and Innovation Lead on the design, development, and implementation of new PCN initiatives, ensuring they meet patient needs and align with strategic goals. Drive continuous improvement across all PCN services, leveraging data and feedback to enhance service delivery. Ensure compliance with digital and technological innovations, supporting improved patient access and operational efficiency. Board and Stakeholder Engagement Lead on the development of the PCN Engagement Plan Chair PCN Board meetings, ensuring agendas are prepared, actions are followed up, and decisions are communicated effectively. Build and maintain relationships with key stakeholders, including Integrated Commissioning Board (ICB), and external partners. Act as a key point of contact for member practices, fostering collaboration and communication. Key Skills and Competencies Strong understanding of the NHS framework, including PCN DES specifications and the wider primary care landscape. Proven ability to manage complex projects and deliver measurable results. Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams. Strong organisational and problem-solving skills with attention to detail. Excellent communication skills, both written and verbal, with the ability to engage with diverse stakeholders. Financial acumen and experience managing budgets. Proficient in using data and analytics to inform decision-making and improve outcomes. Job description Job responsibilities Primary Care Network (PCN) Operations Manager PCN Clinical Director / PCN Board Full-Time Healthier South Wirral PCN Key Responsibilities Strategic Leadership and Operational Oversight Lead on the development of the PCN Strategic and Operational Plans and manage accordingly, clarifying strategic objectives and priorities for network delivery in line with operational capacity, financial parameters, and contract requirements. Develop and implement strategies to meet all contractual obligations, including DES and local Enhanced Service targets. Oversee the delivery of PCN services and ensure they align with NHS Long Term Plan objectives. Work with member practices to develop collaborative approaches that improve patient outcomes and operational efficiency. Human Resources Management Lead on the development of the PCN Workforce Plan and manage accordingly. Oversee the recruitment, onboarding, and management of PCN staff, including Additional Roles Reimbursement Scheme (ARRS) roles. Develop and implement HR policies and procedures that support staff well-being, development, and retention. Conduct appraisals, manage performance issues, and provide leadership to ensure a positive and productive working environment. Governance, Policies, and Procedures Lead on the delivery of the PCN Governance Framework, in line with the Network Agreement. Ensure that the Network Agreement is in line with national guidance and reflective of current service operations. Ensure all PCN policies and procedures are up-to-date, compliant with current legislation, and reflect best practices. Develop and review policies related to clinical governance, information governance, and patient safety. Support member practices in adhering to Care Quality Commission (CQC) standards. Performance Management Monitor and evaluate the performance of all PCN services, ensuring KPIs and quality standards are achieved. Identify areas of underperformance and implement improvement plans in collaboration with stakeholders. Provide regular performance reports to the PCN Board and Clinical Director. Financial Oversight Develop, manage and monitor PCN financial plans, ensuring that budgets are managed effectively and within delegated limits. Oversee claims for funding and reimbursements, ensuring accuracy and compliance with contractual requirements. Identify opportunities for additional funding and resource allocation. Service Development and Innovation Lead on the design, development, and implementation of new PCN initiatives, ensuring they meet patient needs and align with strategic goals. Drive continuous improvement across all PCN services, leveraging data and feedback to enhance service delivery. Ensure compliance with digital and technological innovations, supporting improved patient access and operational efficiency. Board and Stakeholder Engagement Lead on the development of the PCN Engagement Plan Chair PCN Board meetings, ensuring agendas are prepared, actions are followed up, and decisions are communicated effectively. Build and maintain relationships with key stakeholders, including Integrated Commissioning Board (ICB), and external partners. Act as a key point of contact for member practices, fostering collaboration and communication. Key Skills and Competencies Strong understanding of the NHS framework, including PCN DES specifications and the wider primary care landscape. Proven ability to manage complex projects and deliver measurable results. Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams. Strong organisational and problem-solving skills with attention to detail. Excellent communication skills, both written and verbal, with the ability to engage with diverse stakeholders. Financial acumen and experience managing budgets. Proficient in using data and analytics to inform decision-making and improve outcomes. Person Specification Qualifications Essential Educated to degree level or equivalent experience in a relevant field (e.g., business administration, healthcare management). Experience Essential Experience in operational management, preferably within a healthcare or primary care setting. Experience chairing meetings and working collaboratively with boards or committees. Familiarity with governance, compliance, and regulatory frameworks in healthcare. Knowledge of HR processes, including recruitment, performance management, and employee relations. Person Specification Qualifications Essential Educated to degree level or equivalent experience in a relevant field (e.g., business administration, healthcare management). Experience Essential Experience in operational management, preferably within a healthcare or primary care setting. Experience chairing meetings and working collaboratively with boards or committees. Familiarity with governance, compliance, and regulatory frameworks in healthcare. Knowledge of HR processes, including recruitment, performance management, and employee relations. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Healthier South Wirral Address Doctors Surgery Bromborough Village Road Wirral Merseyside CH62 7EU Employer's website https://healthiersouthwirralpcn.co.uk/ (Opens in a new tab)