Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
* Reward platform – discounts for over 800 retailers
* 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
* Development, training, and professional qualifications
Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.
What will your day look like:
To pro-actively manage a caseload of complex motor claims to conclusion
To continuously drive improvement in the service delivery to clients
To continually adhere to client specific protocols and best practice
To work closely with colleagues within the firm to deliver consistently high levels of service
To support the firms values and policies in a professional manner
To create accurate Claims Management System records
Identify own training needs and to request appropriate training to meet own performance targets
To work act as appoint of referral and to mentor more junior members of the team, to ensure quality, service standards and productivity levels are maintained to a high standard
To air innovative ideas within the claims handling teams
To offer a high level of client contact and to continually look at the work procedures to improve the service delivery to clients
To act as an administrator and a main point of contact for allocated clients
Sign off client monthly reports and complete any client specified tasks as required
Where appropriate, attend client review meetings
To undertake presentations to colleagues/clients at various levels in a manner which is motivational and sets expectations for quality and performance standards
To assist with both internal & external auditing
To undertake projects and to be able to deliver within agreed timescales
To actively create a supportive and respectful working environment
Knowledge and Abilities:
Technical Skills
Highly develop knowledge of processes, systems and procedures
Excellent technical knowledge motor claims
A good level of competence in the use of various IT packages including Word, Excel and PowerPoint
Excellent analytical skills
Excellent problem solving skills
Client Service Delivery
Excellent understanding of client protocols
Excellent understanding of ‘best practice’ and contribute to the development of it.
To raise and offer solutions to all issues relating to client delivery
To deliver presentations in a professional manner
Team Leadership
To possess and display high personal standards
Actively promote a positive and professional attitude
Developing leadership skills & qualities
Good interpersonal skills
High level of personal confidence
Excellent analytical skills
Excellent problem solving
Drive to Achieve
Flexible and willing to work outside normal office hours if necessary
Able to work to targets and deadlines
Able to support other team members meet targets and deadlines
Challenge existing processes in a positive and constructive manner
Delivering Change
Be able to effect change
An effective communicator at all levels
Good influencing skills
Client Development For Growth
Good commercial awareness
Good understanding client culture and requirements
Positive input into enhancing our delivery of other services to our clients
People Development
Ownership of self development
Assist in the development of individual claims handlers
Act as referral point for CH1 and CH2
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.