Senior Claims Adjuster - Energy Transition
London, UK
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.
At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
This is a rewarding and interesting permanent role, where you will manage our UK & Lloyd’s Energy Transition claims across multiple jurisdictions.
You will be responsible for the supporting the Energy Transition offering by providing superior claims handling service on business written from the UK ensuring technical and quality service levels are met. You will be responsible for driving files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution.
You will be a critical advisor to Underwriters and Risk Consulting regarding trends you are seeing within claims and from external sources. You will work with our Underwriters and Wording team to ensure insights and trends identified from your claims role and incorporated to ensure the best solution for our clients.
There is a heavy focus of working with external counterparts such brokers and clients to ensure an understanding of their industry and needs; this is in conjunction with internal stakeholders ie underwriting and actuaries. You will also need to collaborate with Claims Leadership, Claims Practice, Claims Legal as required.You will support all classes of business writing Energy Transition business.
DISCOVERyour opportunity
What will your essential responsibilities include?
You will be responsible for coverage analysis, investigation, evaluation, reserving and resolution of a book of Energy Transition claims in accordance with established guidelines, service standards, and regulations to meet AXA XL technical and quality service levels.
·Manage a portfolio of claims, including trend identification and reporting, oversight of large losses and problem-solving key issues as well as providing individual claim oversight using a consultative approach, and directly handle highly complex/ large loss files, as appropriate.
·Manage a strategic relationship with brokers, clients, actuaries, Practice and underwriters relative to the portfolio, including presenting at new business/renewal pitches and client training seminars.
·Supporting underwriting teams and partners in connection with claim trends, marketing and business development and retention activities.
·Review, evaluate and manage external vendor relationships by portfolio.
·Maintain necessary reporting and controls ( FIC, quality reviews) to ensure robust governance is in place.
·Drive culture of continuous improvement and learning.
·Work with management, Claims Legal and handler to identify and select appropriate counsel. Pro-actively manage litigation strategy on largest / complex claims and ensure local adherence to litigation management principles.
·Manage workload and support the claims team as needed.
·Project manage key initiatives within product line and wider function and execute within agreed timescales.
·Active participation and accountability for the Quality Review Process for area of responsibility, continually looking for ways to improve.Work with key stakeholders on process review and improvement.
·Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues.Continually identify areas where client experience can be improved.
·There may be a requirement to undertake ad hoc international travel.
You will report to the Claims Manager - Energy.
SHARE your talent
We’re looking for someone who has these abilities and skills:
·Significant Energy and ESG knowledge
·Significant claims handling experience
·Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential)
·Experience influencing and leading the Market
·Knowledge of legal entities and global claims handling in different jurisdictions
·Experience implementing new market initiatives and managing change
·Adaptability to learn other product lines
· Influencing and Negotiation
oManaging internal and external relationships proactively and effectively leading the market.
· Critical and Strategic Thinking
oAbility to manage resources including team workload allocation and pro-active management of vendor relationships in order to deliver on Product strategy. Ability to take a pre-emptive problem management, solution generation and resolution approach.
· Communication
oAbility to convey information in a clear, concise way to colleagues, senior management and peers.
oActs as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.
· Organisation
oSkilled at working independently with minimal supervision from manager whilst ensuring work is done in the most effective way and SLAs are met.
· Continuous Improvement
oAbility to look for ways to improve day to day work. Identify areas where improvement requires and implement Continuous Improvement (“CI”) measures with team, acting as a CI champion and ambassador.
· Technical Skills
oCapable of overseeing large losses and reporting of trends
· Analytical Skills
oPossesses strong analytical skills and sound judgment.
· Leadership
oRole models by setting a high bar for performance, engagement and commitment. Ability to coach, develop, set expectations, evaluate and hold people accountable for delivering. Takes initiative and has the ability to lead independently.
· Data Analysis
oConfident using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts.
· Change Management
oAbility to implement change in order to achieve departmental strategy, including communicating change effectively and providing support to the team through the change curve.
· Project Management
oAbility to lead projects within own department as well as participation and contribution to projects supporting global claims strategy.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
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