An opportunity has arisen for a Receptionist/Administrator to join our reception team at Victoria Cross Surgery and branch site Lakeside Practice.
We are looking for enthusiastic and experienced Receptionist/Administrator to join our busy, friendly GP Practice.
We are looking for someone to work 37.5 hours per week Monday to Friday.
Main duties of the job
The successful candidate will have excellent communication skills, and must be flexible, reliable and be able to work shift patterns which includes opening/closing of the Surgery.
Previous experience working within a GP practice is preferred and knowledge of SystmOne would be an advantage, however full training will be provided.
About us
The practice culture is encouraging, supportive, forward thinking and there is a commitment to continually improving the quality of healthcare focusing on its patients.
The Practice offers the following:
* High QOF Achievement, CQCrating - good
* SystmOne clinical system
* 4 weeks annual leave (pro-rata)
Job responsibilities
Purpose of the Job:
1. To assist and direct patients in accessing the appropriate service or healthcare professional.
2. To provide a courteous, efficient and effective reception service to all patients, staff members and outside bodies.
3. To ensure effective communication between patients and all members of the primary health care team.
4. To maintain and monitor the practice appointments system.
5. To collate, process and record information in accordance with practice procedures.
Main Duties/Key Tasks:
1. Greet and appropriately direct all telephone callers and visitors to the practice.
2. Process and distribute incoming mail when required.
3. Take messages and pass on information.
4. Book appointments.
5. File and retrieve paperwork.
6. Input/allocate data.
7. Process and print repeat prescriptions for signature by doctors.
8. Initiate contact with patients, other team members and health care agencies.
9. Provide administration assistance to practice staff as required from time to time, including typing and photocopying.
10. Ensure correspondence, reports, results etc., are scanned and assigned on the computer system on a daily basis and file or shred paper records according to practice procedures.
11. Monitor stationery and supplies and report to supervisor if low.
12. Accept clinical samples according to practice procedures.
13. Provide refreshments for staff and visitors as required.
14. Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.
15. Act as chaperone in clinical consultations as required.
16. Provide holiday and sickness cover for colleagues.
17. Attend and participate in practice meetings as required.
18. Participate in the buddy system for evening cover for colleagues.
Competences Required:
1. Courteous and efficient reception skills.
2. Keyboard skills.
3. Ability to follow a strictly regimented filing system.
4. Ability to follow instructions carefully.
5. Good written and oral presentation skills.
6. Mature outlook.
7. Understanding of the need to maintain absolute confidentiality.
8. Clear understanding of the importance of health and safety in the workplace.
Daily Contacts:
1. Partners and other staff.
2. Patients and their representatives.
3. Health Visitors, District Nurses and other attached staff.
4. NHSEngland and Hospital Trust staff.
5. Staff from Social Services.
6. Insurance companies and solicitors.
7. Medical representatives.
Health & Safety:
* The post holder will be expected to promote the safety and well being of staff and patients, as defined in the practice Health and Safety Policy, and will report any untoward occurrences or concerns.
* The post holder will ensure that patients, other staff and members of the public are not put at risk by any omission or action on their part.
Confidentiality:
* In the course of performing these duties the post holder will have access to confidential material about patients, staff and the practice as a business organisation. All such information is to be treated as confidential.
* On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient.
* Breach of this confidence may result in dismissal.
General:
The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role.
The Senior Partner/Practice & Business Manager reserve the right to amend this job description in consultation with the post holder.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths.
Experience
* TPP (SystmOne) knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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