Voktis began in 2013. From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT. Voktis has a talented team of experts who are always striving to provide the best service and are always looking for new technologies to improve that service and their customers' experience.
Responsibilities:
* Providing first line IT Support
* Providing monitoring for Network & Servers
* Taking phone calls on the Service Desk, handling Service portal tickets and emails
* Providing remote and on-site IT Support where required
* Monitoring the Service Desk for new issues
* Responding to system failures in a timely manner
* Creating and maintaining procedures for new and existing processes (SOPs)
* Troubleshooting customer technical faults and driving fault resolution
* Providing Project Support
* Performing miscellaneous job-related duties as assigned by Senior Management Team
Apprenticeship Information:
* After completion of the apprenticeship, the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business.
* An apprenticeship allows you to earn a wage, gain valuable work experience, and industry-specific competence.
* Information Communications Technician Level 3 Apprenticeship Standard.
Working Hours: Monday - Friday, 8.30am - 5.30pm
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