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Telecommunications Manager Role
As a Telecommunications Manager, you'll establish and uphold a uniform approach across all facets of your domain.
This includes managing staffing matters comprehensively, from recruitment and selection to maintaining personnel records, handling sickness absences, and identifying staff training needs.
By fostering fairness and consistency in supervision and disciplinary actions, you'll cultivate a positive work environment conducive to productivity and growth.
Key Responsibilities
1. Manage the day-to-day operations of the Helpdesk, Reception, and Switchboard, ensuring sufficient staffing levels to provide and maintain an efficient, effective, high-quality service.
2. Ensure a consistent approach across all areas of responsibility in staffing issues, including recruitment, personnel file maintenance, sickness absence management, and staff training needs.
3. Support responsibilities for Health and Safety within Switchboard, Helpdesk, and Reception, including conducting Risk Assessments and implementing departmental policies.
4. Promote an initiative-taking approach with staff regarding Health and Safety, raising awareness, and conducting regular safety audits.
Professional and Personal Competencies/Qualifications
* Experience in Helpdesk/Switchboard management
* Experience managing a high-profile department
* Ability to maintain exacting standards in a customer-focused industry
* Experience managing 24/7 operations
* Flexible approach to work
* Courteous and professional demeanor at all times
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience through close collaboration with our customers.
Our unique combination of intelligent solutions, high standards, and caring people helps our customers achieve their purpose, whether in hospitals, innovative businesses, or airports.
ISS is committed to doing business responsibly and values diversity and inclusion. We welcome all applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.
Our passion for inclusivity makes ISS a more creative, productive, and happy place to work. Join us for a challenging and rewarding career where everyone can develop, grow, and make a difference.
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