Job summary Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. Main duties of the job New patient health checks ECG recording Phlebotomy INR clinics B12 & vacs Chaperoning duties Processing and management of laboratory samples requested by GPs/nurses Sterilising, cleansing and maintenance of surgical equipment Vaccine/cold chain storage, monitoring and recording Surgical equipment and vaccine re-stocking and stock rotation Clearing and re-stocking consulting rooms Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations Assisting in the assessment and surveillance of patients health and well-being Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual Helping to raise awareness of health and well-being and how it can be promoted Assisting with the collection and collation of data on needs related to health and well-being To assist in seasonal and special projects as requested e.g. flu campaign Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes Ensure the clinical computer system is kept up to date with accurate details recorded Attend and participate in practice meetings as required About us We are a large rural GP practice based in the East Riding of Yorkshire. We look after around 34,000 patients and work from 7 different sites, you must also be willing to travel between sites as necessary. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients, we are passionate about good patient care and about being the kind of place that people want to work. We believe that by having a great team, working together towards shared goals, the future for general practice and our patients can be a bright one. We are a team of around 200, including 28 GPs,The nursing team is a friendly professional team. It is made up of 2 Lead Nurses, 9 Practice nurses, 7 Health Care assistance and currently we have 3 Nursing Associates. working across sites supporting each other and maintaining excellent communication between team members. We are committed to supporting individuals through their training needs and strive to deliver excellent up to date evidence based-care Holderness Health is a member of the NHS pension scheme, which is a generous defined benefit pension scheme which means you get a guaranteed level of benefit payable at retirement and life insurance. We also offer Enhanced: Annual leave entitlement - 25 days bank holidays Maternity/Adoption pay Occupational Sick Pay Pro-rata Birthday Leave time off following qualifying period Date posted 11 April 2025 Pay scheme Other Salary Depending on experience starting rate of pay £12.21 Contract Permanent Working pattern Full-time, Part-time Reference number A1637-HCA-Apr2025 Job locations Church View Surgery 5 Market Hill House Hedon HU12 8JE St Patrick's Surgery St Patrick's Green Patrington, Hull HU12 0PH St. Nicholas Surgery Queen Street Withernsea HU19 2PZ Hedon Group Practice Chapel Lane Keyingham Hull HU12 9RA Hedon Group Practice 4 Market Hill Hedon Hull HU12 8JD Hodgson Lane Surgery Hodgson Lane Roos Hull HU12 0LF Holderness Health 1501 Hedon Road Hull HU9 5NX Job description Job responsibilities Job summary: Working under the direct supervision of the practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. Duties and responsibilities: New patient health checks ECG recording Phlebotomy Spirometry INR clinics B12 & vacs Chaperoning duties Processing and management of laboratory samples requested by GPs/nurses Maintenance of surgical equipment Vaccine/cold chain storage, monitoring and recording Surgical equipment and vaccine re-stocking and stock rotation Clearing and re-stocking consulting rooms Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations Assisting in the assessment and surveillance of patients health and well-being Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual Helping to raise awareness of health and well-being and how it can be promoted Assisting with the collection and collation of data on needs related to health and well-being To assist in seasonal and special projects as requested e.g. flu campaign Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes Ensure the clinical computer system is kept up to date with accurate details recorded Attend and participate in practice meetings as required SPECIAL REQUIREMENTS FOR THE POST An understanding, acceptance and adherence to the need for strict confidentiality An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations An understanding and acceptance of own capabilities and awareness of own limitations Ability to work without direct supervision and determine own workload priorities Basic keyboard and computer skills Flexibility of working hours providing capacity within our improved access teams Excellent communication skills Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and development training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Undertake mandatory training as required for the role Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities Job summary: Working under the direct supervision of the practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. Duties and responsibilities: New patient health checks ECG recording Phlebotomy Spirometry INR clinics B12 & vacs Chaperoning duties Processing and management of laboratory samples requested by GPs/nurses Maintenance of surgical equipment Vaccine/cold chain storage, monitoring and recording Surgical equipment and vaccine re-stocking and stock rotation Clearing and re-stocking consulting rooms Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations Assisting in the assessment and surveillance of patients health and well-being Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual Helping to raise awareness of health and well-being and how it can be promoted Assisting with the collection and collation of data on needs related to health and well-being To assist in seasonal and special projects as requested e.g. flu campaign Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes Ensure the clinical computer system is kept up to date with accurate details recorded Attend and participate in practice meetings as required SPECIAL REQUIREMENTS FOR THE POST An understanding, acceptance and adherence to the need for strict confidentiality An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations An understanding and acceptance of own capabilities and awareness of own limitations Ability to work without direct supervision and determine own workload priorities Basic keyboard and computer skills Flexibility of working hours providing capacity within our improved access teams Excellent communication skills Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and development training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Undertake mandatory training as required for the role Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Additional Criteria Essential Excellent communications skills Flexible to suit the needs of the service Reliable Good time-keeper Interested in personal development Ability to travel between sites (car driver and owner) Kind and caring disposition Desirable Knowledge of patient confidentiality Knowledge of equality and diversity Experience Essential Undertaken previous HCA role with at least one years practical experience. Excellent keyboard and computer skills. Ability to work as a team member, but also shows the ability to work on own initiative Ability to work under supervision and in non-supervised circumstances An understanding, acceptance and adherence to the need for strict confidentiality. Desirable Experience of working general practice Experience of computerised clinical systems (SystmOne) Qualifications Essential Good standard of general education. IT confident/qualifications. A demonstrable commitment to professional development. NVQ Level 3 in Health care Advanced diploma in Health and Social Care Desirable Educated to GCSE level Microsoft Office, Evidence of continued development. NVQ Level 4 in Health Support Worker Person Specification Additional Criteria Essential Excellent communications skills Flexible to suit the needs of the service Reliable Good time-keeper Interested in personal development Ability to travel between sites (car driver and owner) Kind and caring disposition Desirable Knowledge of patient confidentiality Knowledge of equality and diversity Experience Essential Undertaken previous HCA role with at least one years practical experience. Excellent keyboard and computer skills. Ability to work as a team member, but also shows the ability to work on own initiative Ability to work under supervision and in non-supervised circumstances An understanding, acceptance and adherence to the need for strict confidentiality. Desirable Experience of working general practice Experience of computerised clinical systems (SystmOne) Qualifications Essential Good standard of general education. IT confident/qualifications. A demonstrable commitment to professional development. NVQ Level 3 in Health care Advanced diploma in Health and Social Care Desirable Educated to GCSE level Microsoft Office, Evidence of continued development. NVQ Level 4 in Health Support Worker Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Holderness Health Address Church View Surgery 5 Market Hill House Hedon HU12 8JE Employer's website https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)