Oxford University Hospitals NHS Foundation Trust
To work as part of a team which provides comprehensive, high quality switchboard/call handling service to Oxford University Hospital NHS Foundation Trust, 24 hours a day, 7 days a week, 365 days a year. As a major trauma centre (MTC), the hospital is responsible for the care of the most severely injured patients involved in a major trauma for a wide variety of specialist clinical services. The Switchboard Service has a key function for supporting such emergency responses.
Switchboard Operators are the first point of contact by telephone with the Trust and can answer general queries regarding the organisation and/or direct callers to the correct department. The Team boasts a breadth of knowledge around key contacts and functions across the Trust and all its sites which supports this.
Working as part of a team, the post-holder will acquire the skill of receiving emergency calls and coordinating alerts to emergency response staff for the Trust's 4 acute hospital sites. In case of a clinical emergency or major incident, the actions of the Switchboard Operator contribute to ensuring that all relevant clinical and operational expertise is alerted promptly. In this way, the functions of the post-holder may contribute directly to health outcomes and/or safe management of incidents.
Main Duties of the Job
1. Answer calls to switchboard in a polite and correct manner.
2. Understand fully how to use the switchboard console.
3. Respond quickly and calmly to all alarms and initiate emergency procedures.
4. Ensure card activated doors are open in emergency conditions.
5. Log all emergency call details and monitor the alarms to implement the appropriate procedure.
6. Call security for inbound helicopters.
7. Be responsive to varying levels of switchboard traffic.
8. Understand technical information on screen.
9. Report faults to the appropriate service provider out of hours.
10. Provide general information to members of the public.
11. Provide information for colleagues on incoming shift.
12. Operate University Clinical Trials computers, inputting data, changing appointments, recording any problems, and where necessary contacting on-call staff.
Bleep Management
* Operation of multitone bleep system including various types of bleeps.
* Divert bleeps as requested.
* Keep up to date bleep information.
* Testing Speech/Team bleeps on a daily basis.
* Understand different types of pager and how to access them.
Follow Trust Policy and Procedures Relating To:
* Responding to calls.
* Dealing with emergency calls.
* Major incident procedure.
* Cardiac and fire procedures.
* Follow data protection act.
* Health & Safety.
* Exchange bleep and radio pager batteries.
About Us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Job Responsibilities
Main duties as above; please see attached Job Description and Personal Specification for more information.
Person Specification
Required
* GCSE or Equivalent.
* Knowledge of MS (Excel, Forms, Word, Outlook, etc).
* Previous Hospital Knowledge.
* Previous Switchboard Knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Oxford University Hospitals NHS Foundation Trust
Address
Switchboard Level 1, John Radcliffe Hospital
£24,071 to £25,674 a year per annum pro rata - Unsocial enhancements for unsocial hours.
Contract
Permanent
Working Pattern
Part-time
Reference Number
321-CORP-6402909-B3-PUB
Job Locations
Switchboard Level 1, John Radcliffe Hospital
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