Salary: 30,000 - 30,000 GBP per year Requirements:
* Proven experience in a customer success, account management, or similar role within the SaaS industry
* Excellent communication and interpersonal skills with the ability to build strong relationships
* Ability to manage multiple customer accounts effectively
* A genuine commitment to outstanding customer service and resolution
Responsibilities:
* Develop and maintain strong relationships with customers
* Work with customers to understand their goals and objectives, and develop success plans to help them achieve these goals
* Provide ongoing support and troubleshoot any issues to ensure customers are satisfied with our software products
* Regularly check in with customers to ensure they are happy and engaged with our software offerings
Technologies:
* Support
More:
At SAMpeople, we bring together decades of expertise in supporting HR in schools with the latest in people technology. We help over 1,800 schools and trusts hire, manage, and support their most important asset with clarity and confidence every day. As education specialists, we provide impactful products and services to help schools and Multi-Academy Trusts manage their people and deliver the best outcomes for children.
Our vision is to create better futures for our children through innovative people solutions. Our team boasts extensive knowledge in school business management and EduHR, led by a founder who worked as a School Business Manager/Consultant for 7 years before establishing Fusion HR in 2011.
This role is based at our fantastic Head Office in Calder Grove, Wakefield. We are growing rapidly, and we invite you to be a part of our journey. We offer a competitive salary starting at £27,000, rising by £1,000 each year up to £30,000, alongside 25 days of annual leave (plus 8 Bank Holidays), your birthday off, a BUPA Healthcare Cashback plan following successful completion of probation, a Pension Scheme, ongoing professional development opportunities, and flexible working arrangements. Join our supportive team, where we value passion for the job and a dedicated approach to shaping the future of education through innovative solutions!