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Base pay range
Specialist In Sales, Marketing And Administration Role:
Telephone Account Manager
Office Based Role
Job Purpose:
The Telephone Account Manager is responsible for building and maintaining strong relationships with clients through proactive communication, ensuring customer satisfaction, retention, and growth. This role involves managing a portfolio of accounts, resolving client inquiries, and identifying opportunities to upsell or cross-sell products and services.
Key Responsibilities:
1. Account Management:
* Serve as the primary point of contact for assigned client accounts.
* Develop and maintain strong relationships with clients to understand their needs and preferences.
* Regularly review account performance and provide clients with relevant insights and updates.
1. Client Retention and Growth:
* Proactively address client concerns and resolve issues promptly.
* Identify opportunities to upsell or cross-sell products/services to existing clients.
* Monitor and analyze account metrics to identify trends and develop strategies for improvement.
* Collaborate with the Sales Manager to onboard new clients and ensure a smooth transition.
* Provide accurate product or service information to clients and assist in resolving any sales-related queries.
2. Communication:
* Conduct regular check-ins with clients via telephone, email, or video conferencing.
* Prepare and deliver presentations or proposals tailored to the client's requirements.
* Maintain professional and clear communication at all times to enhance client trust and satisfaction.
3. Administration and Reporting:
* Update and maintain client records in the CRM system.
* Prepare regular reports on account activity, client feedback, and sales performance.
* Monitor account contracts and ensure timely renewals or updates.
Qualifications and Experience:
Key Skills and Competencies:
* Communication Skills: Strong verbal and written communication skills, with the ability to explain complex ideas clearly.
* Relationship Building: Ability to develop and maintain trust with clients and colleagues.
* Problem-Solving: Proactive approach to identifying and resolving issues effectively.
* Sales Acumen: Strong understanding of sales principles and the ability to identify business opportunities.
* Organization: Excellent time management skills and attention to detail.
* Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and telecommunication tools.
Qualifications and Experience:
* Proven experience in account management, sales, or customer service.
* Knowledge of the specific industry, e.g., IT, Retail, Financial Services is desirable.
* Demonstrated success in achieving and exceeding targets.
Performance Indicators:
* Revenue growth from assigned accounts.
* Number of upsell and cross-sell opportunities realized.
* Client satisfaction scores or feedback.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Customer Service, and Management
Industries
Medical Equipment Manufacturing, Medical Practices, and Retail Health and Personal Care Products
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