Job Application
The role holder will be responsible for implementing the SHS Credit and Collections procedure within assigned timeframes, ensuring the efficient and effective collection of cash and debt. The successful candidate will ensure that all customer invoice payments are collected within specific agreed payment terms. Other responsibilities include dealing with pricing or quantity queries relating to customers collaboratively trading with the client company and Divisions; and administrative/ad hoc process activity.
Key Responsibilities/Duties
* Processing customer payments accurately and on time.
* Maintaining a specified section of the debt ledger across one or more operating companies, ensuring customers pay to their agreed payment terms.
* Working closely with the Customer Solutions team on held orders, due to customers reaching their credit limit or overdue debt.
* Proactively dealing with all queries due to price mismatches and quantity disputes to reach a resolution and escalate where appropriate.
* Liaising with the relevant teams to manage the above queries and ensure they are dealt with within agreed SLAs. This will include being able to report back on the current status at any time.
* Liaising with customers daily to ensure prompt payment and resolution to queries.
* Working closely with the Promotional Spend & Rebate and Pricing & Commercial teams around pricing and promotional invoice queries.
* Providing cover for colleagues’ accounts when necessary.
* Working directly with the Sales teams to ensure customer issues are prevented and open channels of communication are optimised.
* Raising credit notes on customer accounts where valid and having the appropriate authorisations.
* Ensuring that accounts have detailed notes for reporting to the operating companies.
* Assisting the Management team with any ad hoc requests regarding the customer accounts and Invoice to Cash processes.
Experience/Qualifications
* Two years experience in a Finance or Credit Control role.
* An excellent track record of working in a fast-moving and complex environment.
* Proven ability to problem solve.
* Ability to communicate with people at all levels, both internally and externally.
* Good working knowledge of Microsoft Office packages.
* Flexible and adaptable.
* Ability to work in a dynamic environment.
* Team player.
* Experience using SAP.
* Experience working in a FMCG business.
* Credit Control experience is desired, but not necessary. The successful candidate must want to learn and progress in this area.
Essential Qualifications:
* Five GCSEs or equivalent including Maths and English (Grade C or above).
* Finance/Business related degree.
Desirable Qualifications:
* Hold a membership or working towards an Institute of Credit Management qualification.
Application Process
If you are interested in applying for this job, please email your CV now.
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