Are you passionate about technology and looking for a role that offers both hands-on problem-solving and a chance to develop your technical skills? We are looking for a Field Services Engineer to join our dynamic team in the North East of England. If you are based around the Leeds area, Bradford, Huddersfield, Wakefield or Mancherster, this is perfect for you. As a leading managed service provider offering IT support and infrastructure solutions globally, we provide 24/7 support to clients across multiple industries, and we need someone like you to help us deliver exceptional service. This role is ideal for someone who thrives in a fast-paced, customer-focused environment, enjoys working on diverse IT challenges, and is eager to grow their expertise. You'll be responsible for providing 1st and 2nd line support, both for hardware and software issues, across a variety of customer contracts within your assigned region. This role will be based from home, primarily covering the North East and occasionally sites across other regions of the UK. A Glimpse Into Your Role: Desktop & Hardware Support : Troubleshoot and resolve basic hardware issues, as well as software and operating system problems. Varied Support Tasks : Support our busy Airport locations with holiday cover, working to a flexible shift pattern to meet customer needs. Installation & Troubleshooting : Install and resolve issues with desktops, printers, laptops, peripherals, and hardware components. Break/Fix Support : Provide on-the-spot support for computer issues, including installations, repairs, and device driver updates. Operating System Administration : Offer desk-side support, ensuring smooth running of operating systems and off-the-shelf software systems. Customer-Focused Service : Complete all service calls professionally, providing top-tier customer service and resolving issues with efficiency. Monitoring & Escalation : Keep an eye on service call progress, ensuring service level goals are met, and escalate issues when required. Administrative Duties : Maintain accurate records, ensuring tickets in ESP’s or the customer’s management systems are updated promptly. Working hours: From Monday to Friday (9am - 5:30pm), and will require flexibility to transition to working days and night shifts across a 12-hour shift when required, as we support airports 24/7. You can work from home when you are not visiting clients. What We’re Looking for: Technical Skills : Proficient in installing, upgrading, building, repairing, configuring, and troubleshooting PCs, laptops, and peripherals. Experience : Up to 2 years of hands-on PC and laptop hardware service experience with a solid understanding of current operating systems. Networking Basics : Basic knowledge of enterprise LAN and WAN setups, DNS, DHCP, VPN, and RDP. Flexibility : Ability to work across multiple locations at short notice and flexibility for day/night shifts, including 12-hour shifts for 24/7 airport support. Communication : Excellent written and verbal communication skills, with the ability to effectively communicate with both customers and management. Customer Service : A strong customer service ethos with a passion for delivering high-quality, timely support. Security Clearance : 5 years of UK working or educational history that can be referenced for airside clearance checks. What we offer: A competitive base salary of £28,000 - £30,000, plus a company vehicle, mileage reimbursement, company cell phone, on-call allowance, pension, life assurance, holiday leave, Perkbox discounts and access to ongoing training and career development. Earn an additional £20 per day when on call (rotating every 5 weeks) to provide out of hours coverage At ESP, we don’t just offer a job – we offer a career with opportunities for growth and skill development. If you’re looking for a role where you can make a real impact while working with a supportive team and exciting technology, this is the opportunity for you Apply now to be part of a company that values your talent and offers the chance to grow professionally. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an Equal Opportunity employer ITSupport TroubleshootingExperience WindowsSupport ITHardware AirportExperience AirlineExperience jobsinIT