Main area Ward based and Central team RPH Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (7 day working on rotational basis) Job ref 438-PB2282
Employer Lancashire Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Preston Hospital Town Preston Salary £24,071 - £25,674 Per Annum, Pro Rata Salary period Yearly Closing 15/12/2024 23:59 Interview date 03/01/2025
Band 3
Job overview
The best place for our patients to continue their recovery and get back to their normal lives is in the comfort of the place they live – your role will be to support this process, playing a vital role to achieve the timely and safe discharge of our patients. Our team is known for being passionate, empathetic and forward thinking, putting our patients at the heart of everything – we just need you to complete the picture.
This is a patient-facing role with the majority of your time spent in ward areas liaising with patients and their families & members of the ward team. Whilst you won’t be involved in delivering patient care, you will see every day the impact you make and we know how proud you will be of the role you undertake.
We guarantee you will:
* work in a fast paced environment, with lots of variety, making a difference to our patients, families and teams
* manage your own workload, working alongside a variety of professionals
* use your fab IT and multi-tasking skills
* work as part of a team of people from different cultures and backgrounds
If you like what you read…..Why not apply to come and join our adaptable, friendly, professional and caring team?
Main duties of the job
It doesn’t matter if you haven’t worked in a hospital setting before – we can teach you everything you need to know. This role will really provide a good introduction to expand your knowledge and understanding of how our hospitals operate.
You’ll ensure discharge planning commences from day one of admission liaising with the multi-disciplinary teams and family to ensure patients spend the minimum amount of time required in hospital.
Your effective communication skills throughout all of this will be key. You will be the main point of contact relating to the discharge of patients on your ward area, linking in with social care and therapy services, utilising our IT systems. You’ll need to use your initiative of course, but you will also have a supportive team around you to help. Your strong organisational skills will also come into play as you manage your workload and ensure tasks are completed timely and any concerns escalated.
Our services are 7 days a week – teams are deployed to work on flexible shifts at either of the acute sites depending on business need.
Detailed job description and main responsibilities
* Ability to work as part of a team liaising with inter-disciplinary team members regarding the planning of discharge for relevant patients.
* Ensure completion and delivery of relevant documentation to assist with the discharge process.
* Communication with patients, relatives and other staff members concerning issues related to discharge planning. Ability to deal with communication issues.
* Liaise with other agencies/patient/relatives in order to provide effective communications to assist with timely discharge of patients.
* Completion of relevant patient documentation in order for an effective discharge process.
* Communication with a range of clinical and non-clinical staff concerning the discharge process for patients.
* Ensure that the social circumstances / discharge arrangements of each patient have been assessed and documented within 24 hours of patient being admitted to the ward environment.
* Monitor the progress of referrals/assessments that are required to assist with the discharge process.
* Follow up any outstanding requests that are causing a delay with the discharge process for the patient.
* Ability to analyse and interpret information, pre-empt and evaluate issues and recommend an appropriate course of action, seeking advice from senior colleagues if required.
* Support ward teams by facilitating the process of requesting TTO’s / Transport/ Discharge Summary to assist with a timely discharge and avoidance of any delays.
* Ensure that all relevant paperwork is completed by the appropriate persons to ensure an efficient and timely discharge.
* Support chasing results for tests where this could delay achieving discharge.
* Liaise with other care establishments to expedite any referrals or assessments that have been requested including the repatriation of patients.
* May, on occasion be required to prepare bed spaces in order for the admission of patients to support the ward team
* May on occasion be required to support transfer of patient to other ward area or discharge lounge
* Operating telephone and computers.
* Maintain accurate record keeping regarding the discharge process for each patient.
* Provide all patients with a leaflet explaining the discharge process as per hospital policy.
* Liaise direct with patients and their carers regarding the discharge process.
* Highlight any issues to the appropriate Senior Manager that may affect the discharge process, for example a lack of senior doctors, therapy services and delays in test results/referrals.
* Participate in the training and induction of new staff, attending training and development events in support of the role.
* Report any incidents in accordance with Trust policy.
* Adhere to all legislation and Trust policies in the provision of staff and visitor services.
* Work in accordance with laid down procedures and standards referring matters to Line Manager as necessary.
* Manage own area of responsibility in conjunction with Line Manager.
* To take every reasonable opportunity to maintain and improve your professional knowledge and competence
* To participate in personal objective setting and review, including the creation of a personal development plan
Person specification
Knowledge & Experience
* Experience of working with the public and or patients in any setting
* Experience of IT and shows an understanding of systems
* Has worked in health or social setting
* Awareness of NHS agenda and national/local level
Qualifications & Education
* GCSE English and Maths C and above, or equivalent qualifications OR equivalent experience
* Care Certificate
* Qualifications and Credit Framework QCF/ NVQ/ apprenticeship level 2 (health and social care, administration, business management). or working towards
Thanks for taking the time to view this advert; we’re looking forward to receiving your application.
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