Job Title: Medical Secretary
Location: Cromwell Hospital, London
Contract: Permanent Contract
Salary: £35,500 + Fantastic benefits
Hours: Full time – 37.5 hours a week (Shifts are Monday to Friday 9am to 5pm)
We make health happen.
As a Medical Secretary, you will provide efficient secretarial administration and services for consultant private practices, ensuring that a high-quality service is delivered to patients. You’ll undertake bookings using various systems, diary management, assisting patient requests, data capture, always maintaining confidentiality and streamlining where possible to improve patient journey.
You’ll help us make health happen by:
* Ensuring a consistent high level of service is maintained for patients and consultants during the secretary’s absence.
* Acting as a gatekeeper between practice partners and the Hospital, resolving matters in-house without involving Consultants.
* Providing secretarial and administration expertise to the department and our consultants.
* Prioritising Consultant workload, ensuring each practitioner’s work is accurately completed on time.
* Liaising with appropriate departments e.g. reservations, theatre, pathology, radiology, medical records, outpatient reception and Contact centre.
* Relaying messages and relevant queries to consultants and providing any feedback.
* Being responsible for accurately transcribing medical reports and correspondence in a consistent and timely manner.
* Producing and sending invoices to the relevant insurance companies or patients as necessary.
* Managing and coordinating hospital and practice management systems.
* Providing financial information/security to each patient and documenting details of this.
* Where necessary, providing support with finance, billing and typing.
* Dealing with all bookings, including theatre, outpatient procedures and consultations with all necessary and accurate codes.
Key Skills / Qualifications needed for this role:
* Private Medical Secretary experience in Orthopaedics – 4 years+
* Extensive practice management experience accepted
* MDT (Multi-Disciplinary Team) Experience
* Experience using practice management software – Semble, DGL, Carebit
* Excellent communication skills
* Good time management and prioritisation skills
* Organisational skills
* Telephony skills
* IT Literate
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* Equivalent to 25 days holiday per year, increasing through length of service, with options to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Annual Health Services Bonus Scheme
* Support with travel costs via a season ticket loan or cycle2work
* Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Time Type: Full time
Job Area: Administration
Locations: Cromwell Hospital London
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