Customer service executive

The role of a Customer Service Representative is to obtain and complete references, update systems with relevant information based on the actions you have taken and ensure the correct decision has been made based on information obtained.
* Assess tenancy applications and make decisions in line with Let Alliances criteria
* To support all Referencing customers through every step of the process by providing efficient and professional customer service which is focussed on getting it right first time
* To take ownership and responsibility of your workload, ensuring that your required allocation of work is cleared by the end of each day
* To be cross skilled in all aspects of the Referencing process, including inbound calls, outbound calls and the administration function to provide cover as appropriate and directed
* Document all actions fully and accurately in the case log and update the letting agent/applicant when needed
* To report any problems encountered to a Team Leader or Senior Referencing Executive
* To be aware of the department targets and work as part of a team to ensure you strive to influence this in a positive way
* To identify and make recommendations for improvements to current working practices
* To highlight potentially fraudulent applications through the relevant channels to ensure that any risk to Barbon or its customers is reduced or mitigated completely
Full training will be provided.