My client is looking for a skilled Technical Services Engineer to support their ICT applications and software across all departments and locations. You will play a key role in ensuring smooth IT operations, maintaining infrastructure, and optimising systems.
*This role will be 5 days on site in Magherafelt*
Key Responsibilities:
* IT Support: Provide technical assistance for software, hardware, and general ICT issues, ensuring staff receive prompt and effective support.
* Process Documentation: Help document ICT processes to align with the company's Integrated Management System (IMS) and improve efficiency.
* Vendor Management: Act as the first point of contact for external providers, managing system issues and raising support tickets as needed.
* System Optimisation: Maintain and improve the system and reporting capabilities.
* Infrastructure Management: Oversee cloud platforms, hardware lifecycle, and managed services to ensure alignment with business needs.
* Cost Control: Monitor third-party support costs to ensure they stay within budget.
* Project Support: Assist with ICT projects, including system development, testing, rollouts, and ongoing improvements.
* Application Development: Support departments in maximising the use of Microsoft 365 tools, including Power Automate and Power Apps.
Requirements:
* Degree in IT, Computer Science, or relevant experience.
* Experience in technical support, IT helpdesk, or a similar role.
* Strong knowledge of Windows Server and Desktop OS, troubleshooting, and system setup.
* Good understanding of computer systems, mobile devices, and network infrastructure.
* Strong problem-solving skills and the ability to work independently or in a team.
* Microsoft or CompTIA certifications (desirable).
Skills & Competencies:
* Excellent technical troubleshooting abilities.
* Strong communication and teamwork skills.
* Proficiency in Microsoft 365 administration.
* Experience with network management, VPNs, and firewalls.
* Knowledge of Microsoft Server & Hyper-V.
* Familiarity with SharePoint, Power Apps, and Power Automate (desirable).
If you're passionate about IT support, infrastructure management, and driving innovation, this role could be a great fit.
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