P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking Service and Sales Support to join their team on a permanent, full-time basis in Lowestoft.
Role Summary:
To assist with any technical issues, arrange repairs for customers, and deliver a world-class customer service experience for service and maintenance. As part of the service team, you will also assist the sales department with order processing, phone calls, emails, and any other day-to-day duties that may be required.
Main Responsibilities:
* Arrange engineers to attend service calls on customers' units where required.
* Arrange correct service components in relation to service calls.
* Provide technical support to the customer.
* Provide technical support to the service engineers.
* Fulfil customer requests.
* Maintain NAV system by closing service calls and processing the relevant paperwork.
* Use Salesforce on a day-to-day basis.
* Communicate and report effectively with the team, service providers, and overseas partners.
* Process incoming sales orders and sales return orders.
* Check sales orders on NAV for accuracy prior to confirmation to the customer.
* Follow the customer journey process.
* Basic Excel experience preferred but not essential.
Person Specification:
* Must have a passion for producing first-class customer service.
* Health and Safety focused.
* Good communication skills with our team, customers, engineers, partners, and managers.
* Reliable and diligent.
* A teamwork approach.
* An in-depth knowledge of all company products.
* Creates effective working relationships with service providers.
* Providing good customer service with the customer in mind.
* Must be able to work as a team across multiple departments.
* Must be able to work in a high-paced environment.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
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