Job Title: Service Administrator Location: Burgess Hill Salary: £11.44ph Contract Type: Temp to Perm Working Hours: Monday to Friday, 07:30 - 16:30 Key Objectives - Provide a welcoming reception to visitors, answering telephone calls and email queries. - Prepare the next day's work for drivers including carrying out and recording end-of-shift debriefs. - Ensure customers are contacted with issues in advance and managing their expectations. - Accurate booking of works to upload to the service desk giving the drivers as much detail as possible. - Accurate checking off completed work to assist Finance with Invoicing. - Follow best practice, ensuring a common understanding of all operational procedures and expected work behaviours across the workforce. - In addition to those responsibilities as required an in agreement with management any other duties that may need completing. - Support the General Manager and team leader on an ad-hoc basis. Key Tasks/Duties - Adherence with all relevant Health and Safety policies and procedures. - Compliance with all relevant Environmental Legislation. - Report any accidents, incidents, near misses, hazards or safety concerns or other observations to the Leadership Team and to encourage a proactive safety culture. - Provide direction and support to drivers and crews within the sweeper, tanker and CCTV divisions. - Assist Management in creating 'One Team Culture'. - Work with management team to complete operational monitoring - Safety, Wellbeing and Customer Satisfaction. - Assist with driver briefings, Toolbox talks and safety alerts. - Assist with new starter familiarisation. - Assist with monthly reports/ Applications when required. - Attend and contribute to improvement meetings as required - To contribute to team effort by accomplishing related results as needed and directed by Department Management - To carry out any other duties as deemed necessary by your Department Manager Requirements - To communicate with all staff in a courteous and clear manner. - To have an enthusiastic and positive approach to tasks and setbacks. - To have an organised and methodical approach to tasks. - To use own initiative and self-manageprioritise own workload. - To have a Team Approach and attend contribute to meetings as required. - To be punctual in attendance & complete tasks by agreed deadlines. - Flexibility when required. - Tidy and organised workplace, tools and equipment supplied are looked after and used responsibly. - To follow all company policies & procedures including quality, environment, H&S and in staff handbook. - High levels of efficiency are achieved and bettered. - To have a good work ethic and positive approach to all tasks. - To maintain the company image as required by your role. - Train co-workers and assist in training when needed. Essential Skills - Attention to detail. - To be able to communicate and manage customers with confidence. - Enthusiastic and able to use own initiative. - Knowledge of company systems and policies. - A thorough awareness of any safety issues. - Excellent standards of verbal and written communication. - Computer Literate, able to create & maintain MS word, excel. Desired Skills - To learn and retain the necessary skills required. - The ability to work in a team as well as being self-motivated. - To adopt a flexible & positive approach to the work environment