This Role: Collections Advisor known internally as a Customer Accounts Advisor (First point of contact, Customer Services)
Location: Beeston, Nottingham, NG9 1LA - On-site free parking is available and our office is located within a 10 min walk from Beeston Train Station.
Salary: £28,619 - Full Time Permanent 37.5hr working week.
Are you passionate about providing an exceptional customer experience and looking for a new role in collections. Do you enjoy speaking with customers and solving their problems with empathy and understanding? If this sounds like you then we want to hear from you, as here at MTVH we are looking for Customer Accounts Advisors, based within our Income Collections Team to join our established Customer Service Department.
This role
We are looking for dynamic and passionate individuals who are empowered to deliver a great customer experience. The role will involve taking ownership of rent and income-based queries received from our customers via inbound calls, with an element of making outbound calls to our existing customers.
This is a challenging and rewarding role where you will be required to negotiate with customers, to ensure that the correct outcome is reached for both the customer and the business, at the first point of contact.
What you'll need to succeed
You will be a...