Role Overview
We are seeking an experienced Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading and managing the store team, providing excellent customer service, and ensuring the smooth operation of the store.
Main Responsibilities:
* Lead and manage the store team, including coaching, training, and developing team members.
* Provide exceptional customer service, ensuring that every customer has a positive experience in our store.
* Manage the store's day-to-day operations, including stock management, cash handling, and health and safety procedures.
* Deputise for the Store Manager as required, taking on additional responsibilities and making key decisions.
Key Skills and Qualifications:
* Proven leadership and management experience, with a track record of success in leading high-performing teams.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* Able to work effectively in a fast-paced environment, prioritising tasks and managing multiple responsibilities.
* Degree or equivalent qualification in a relevant field, such as business administration or retail management.
Benefits:
* Fully paid training and development opportunities to help you succeed in your role.
* A competitive salary, plus bonuses and benefits package.
* Ongoing support and guidance from a dedicated management team.
* The opportunity to work in a dynamic and supportive environment, with a strong focus on employee wellbeing.