Locations: Dual - Birmingham office & home Salary Details: £23,000 p/a benefits Hours Per Week: 35 Closing Date: 21 Oct 2024 Vacancy type: Permanent Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference? Look no further Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak. About the role As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation. Here’s how you’ll make a difference: Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls. Fundraising Event Advocate : Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride. Customer Experience Ambassador: Enhancing satisfaction and relationships through stewardship activities. We are looking to start someone in the this role on 4 December 2024. About you Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue. Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers both on calls and in writing. Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry. Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions. Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through. Working arrangements Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season. This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE). At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment, the team typically go into the office once a week on a Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. What can we offer you? When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career. We offer our staff generous benefits, such as: 30 days annual leave plus bank holidays. Private medical insurance, dental health cover, and money towards gym membership. Pension scheme with employer contribution up to 10%. Full pay for 12 weeks for family leave including maternity, paternity and adoption leave. Life assurance. Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.