Customer Service Specialist- Mortgages
Apply for the Customer Service Specialist position in Leicester. This is a full-time role with a starting salary of £23,036 and an additional £500 flexible benefit.
Join our community.
We don’t require previous experience. We will provide you with a comprehensive fully paid training program (up to 16 weeks) to ensure you feel confident and set you up for long-term success in your role. During this time, you will have a chance to meet and engage with your colleagues, making your journey even more satisfying.
You will be the first point of contact for mortgage customers and accountable for progressing and tracking initial enquiries through to proceeding with an application, ensuring our customers have a great experience and understand the next steps.
The difference you’ll make:
* Determining customer eligibility for mortgage product options, completing key checks and referring customers to a Mortgage Relationship Manager or Mortgage Advisors, providing a seamless application process.
* Adhering to all quality and control procedures to ensure the delivery of an excellent customer experience.
* Determining and maximising any additional opportunities to discuss additional product offerings.
* Seeking and acting on feedback from colleagues to ensure high quality of referrals and customer satisfaction.
What you’ll bring:
These are the essential requirements you need to be successful in this role:
* Excellent communication and customer service skills to speak with customers over the telephone (articulate, clear, good listening/questioning skills, showing empathy where appropriate).
* A positive attitude and a passion to support and help customers with their mortgage needs.
* You will require the right to work in the UK.
It would also be nice for you to have:
* Computer skills and the ability to navigate around multiple systems at pace.
* The ability to manage and track your own contribution across all elements of the role with a structured and well-organised approach to work.
* The ability and/or willingness to utilise the available tools to support customers and their outcomes.
* An awareness of financial services, regulation, and competitor activities.
What else you need to know:
This role is based in Carlton Park, and you will be expected to spend two days per month in this office.
You’ll work five seven-hour rotational shifts, between 09:00 to 18:00 Monday to Friday, and 09:00 to 14:00 Saturday (lieu days will be given when working Saturdays).
Inclusion
At Santander, we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you:
* Starting salary of £23,036 plus a £500 annual cash allowance to spend on our great range of benefits.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
* Eligible for a discretionary performance-related annual bonus.
* Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
* Free access to a range of digital health services, including GP.
* Free access to wellbeing apps and up to three weekly online classes.
* We put 8% of salary into your pension, even if you don’t contribute yourself.
* Protection for you and your family, with company-funded death-in-service benefit and income protection insurance.
* Support your favourite causes through charitable giving and our community partnerships.
* Share in Santander’s success by saving or investing in our share plans.
* 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel, and more.
Right to work in the UK:
Every individual must have the right to work in the UK to commence employment with Santander. If you do require a working visa/permit, this will not influence our decision on whether to progress your application.
What to do next:
If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch.
The Santander Effect:
Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things, and adapting to new challenges.
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