We are seeking a proactive and detail-oriented Customer Service Administrator to join our dynamic team at a leading manufacturing company in Warwick. This is an exciting opportunity for an individual with strong communication skills and a passion for customer service to be part of a growing and innovative organisation. In this role, you will be responsible for providing exceptional administrative and customer service support to our clients, while ensuring smooth operations and contributing to our customer satisfaction goals.
Main duties:
Manage and process customer orders, ensuring accuracy and timely delivery.
Prioritising the processing of orders in relation to their urgency, stock availability and credit approval, as well as ensuring a smooth flow to the distribution department
Communicate with customers via phone, email, and live chat, addressing inquiries, processing orders, and resolving any issues or complaints.
The creation of accurate electronic sales orders (an essential part of the role); inputting all the necessary parts and arranging the delivery schedule to meet agreed delivery dates
Handle customer inquiries regarding product availability, delivery schedules, and after-sales support.
Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
Provide quotations, process returns and assist with billing and invoicing when required.
Manage customer accounts and follow up on outstanding payments and order discrepan...