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Sector: Engineering
Role: Manual Skilled
Contract Type: Permanent
Hours: Full Time
About Network Rail
Join Our Team at Network Rail!
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.
Brief Description
Working Hours: This role is shift based. You will work 18, 12-hour shifts over a 6-week cycle which is currently favoured by existing team members.
Location: Stoke-on-Trent
Closing date: 8th April 2025
Band & Salary: Band 6 26000 + 15% shift allowance
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keep a national railway running, to the extensive delivery programmes that are helping to reshape the railway, we are at the forefront of all of it.
About the role (External)
What will you be doing?
1. Perform Tier 1 network surveillance to identify alarms/issues on the remote management terminals (i.e. Netcool, SCADA, FTN Transmission, GSM-R Radio and GSM-R Core Switching Element Managers) with a view to investigating or escalating to Tier 2 for in-depth technical analysis.
2. Receive and record customer fault details in the fault management database, tasking these to the appropriate function and also recording the action taken and any resolutions achieved.
3. Drive Trouble/Problem tickets through to resolution in accordance with agreed targets and related priorities driving committed engagement and commitments with all involved resolver groups and customers, utilising proactive internal and external resolution escalation as required.
4. Construct/write fault reports to facilitate a strong focus on Trouble Ticket resolution.
5. Compile handover reports to enable the smooth transition of operational issues/concerns/notes from one shift team to the next.
6. Perform tasks in support of ongoing programmes. These may include providing technical information, test calls and related tasks.
7. First point of contact for all telephone and email queries, making sure that these queries are directed to the relevant team/person.
8. Provide prompt and timely response and updates to customer queries and fault reports, demonstrating strong awareness of their business needs/requirements and priorities.
Essential
1. Basic understanding of fibre/copper transmission and digital radio telecommunications systems.
2. Fully conversant with operating computer-based applications.
3. Minimum of GCSE/O levels including English, Mathematics and Science.
4. Experience of working in a high-pressured environment.
5. Willing to work shifts (roster includes nights and weekends).
6. Excellent customer facing skills.
Preferred
1. Experience of working on a telecommunication network.
2. Experience of shift working.
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader
Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
Find out more about our recruitment process here.
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