Are you a service call handler/call centre agent based near Knowsley, looking to earn £26,208 per year? We can Offer You: Work-Life Balance : 23 days annual leave bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Talk to customers to confirm scheduled service appointments both inbound & outbound calls Reschedule appointments were required following contract specific guidelines Ensure all regulatory information is updated and logged Ensure real time status updates to the relevant systems Provide an efficient & flexible response to operational issues to maintain service delivery levels Promote a customer first culture whilst ensuring that service levels and standards are maintainedDeputise for line management as required What We Need from You: Previous call handling, scheduling experience & operating a computerised data base system Good level of education (GCSE standard in Maths & English) Good communication skills (written & verbal) Strong IT skills and the use of Microsoft office software (specifically Outlook, Word & Excel) Previous social housing experience would be beneficial Why Liberty? We're a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today Click “Apply” below to join Liberty as a Service Call Handler. We look forward to hearing from you Closing Date: 5th May 2025 (We may close early due to high demand) ADZN1_UKTJ