This is an entry-level opportunity, ideal for someone looking to start their career in property and operations.
CERT property is a property investment, development and management company based in Manchester and Liverpool. We are passionate about creating places and communities.
The company is growing and this role offers the opportunity to join an innovative and thriving team at the ground level with plenty of opportunity to develop with us.
Benefits and Culture
* What you put into the business is what you get out. Progression potential is massive as we are going through a huge growth period. You will be getting in on the ground level of a company and within a team where you can mold your role around you!
* We are a modern minded business and are mindful of the wellbeing of our team, we have a smart/casual dress policy in the office.
* We are a social team, we like to get lunch together, after work drinks our favourite spots are Manchester's Northern Quarter and Ancoats, and the Baltic Market and Duke St in Liverpool.
* Our Manchester head office is only a 10/15 min walk to both Victoria and Piccadilly train stations and our Liverpool sites are in close proximity to Lime Street station.
* Pension Scheme
* 20 days holiday plus bank holidays, with an additional days holiday for every year of service, up to a maximum of 5 days.
Role Summary
CERT is seeking a flexible and dynamic individual with a passion for customer service to join our team at Hilton House, Manchester, and The Junction, Merchants Quay. This role is essential in maintaining our exceptional service levels while also contributing to business performance by delivering real value. This is an entry-level role, offering a great opportunity to start a career in property management with plenty of room to grow. As an Operations Coordinator, you will be the first point of contact for all visitors and customers, ensuring a seamless and outstanding experience.
We have two full-time positions available:
* Hilton House, Manchester – A 35,000 sq. ft. mixed-use asset with a range of tenant classes. Working hours: 7:30 AM – 3:30 PM, Monday to Friday.
* The Junction, Merchants Quay – Serviced offices. Working hours: 8:00 AM – 4:00 PM, Monday to Friday.
Responsibilities
* Acting as an ambassador for CERT.
* Ensuring the building is covered within office hours, all customers and visitors to the building receive first class customer service at all times.
* Providing a first point of contact for our tenants for any day to day enquiries whether by email, telephone or in person.
* Delivering customer posts and parcels and maintaining written records as appropriate.
* Doing regular building and maintenance checks and raising work orders.
* Coordinating contractors and suppliers for tasks such as cleaning, and day to day maintenance.
* Monitoring and maintaining consumable stock for cleaning and kitchens.
* Assisting the Asset manager in producing accurate, up to date billing for rental and regular charges and for ad hoc services via the billing system.
* Assisting the Asset Manager with the facilities management systems used to operate the building including keeping and maintaining filing systems.
* Being the first point of contact for office space enquiries from brokers, agents and direct enquiries.
* Assisting the Asset manager in preparing office space for viewings.
* Updating and maintaining the CRM system.
* Booking in office space viewings for the Asset manager and conducting tours where needed.
* Assisting the Asset manager in preparing contracts, agreements for new office and renewal agreements as well as setting up supplier contracts for soft and hard services.
* Coordinating preparations for tenant move-ins, including IT and Telephony set up.
* Assist the Asset manager in developing a close working relationship with all contractors to ensure they fully understand the company culture and standards, ensuring a high quality service is delivered.
* Control contractors working on site and manage permits to work systems as per Asset managers instructions.
* Ensures compliance with CERT property standards, policies and procedures.
* Assisting with the management and operation of community events.
Ideal Candidate
* Preferred but not essential one years’ experience in a property related role such as Facilities Management / Estate Agency / Serviced Office work. Have at least two years’ experience in a busy customer facing environment.
* A can do attitude with enthusiasm for delivering excellent service.
* Be assertive yet calm and professional when dealing with challenging customers or visitors.
* Be able to operate a computer competently and accurately including office packages such as Microsoft Office, Email and CRM system.
* Provide a high customer and tenant satisfaction.
* Achieve agreed deadlines and work of KPI’s and SLA’s.
* Good team player, support all team members.
* Ability to work on own initiative.
* Good interpersonal skills, capable of communicating at all levels.
* Interest in continuous improvement and development learning.
* Methodical approach to duties.
* A good working knowledge and practical understanding of M&E.
* Good knowledge of Health, Safety and Environmental compliance.
* Effectively controls costs within own job area.
* Ability to prioritise work-load.
* Ability to be flexible to meet the needs of the service and work flows.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
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