Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Operations Manager - Domestic Major Loss
The Role:
We currently have an opportunity for a talented and ambitious individual to take up a position as an Operations Manager for our Domestic Major Loss adjusting team including adjusters and support team colleagues. This role is based at our Glasgow office.
The Operations Manager role involves driving performance and ensuring your team continue to deliver to client requirements and to the highest levels of customer care alongside quality and service. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.
Your key responsibilities will include:
1. Mentoring, training and development of all direct reports
2. Ensuring your team meet their targets for client service, technical reporting and quality
3. Promotion and deliver of our goal of making claims easy for everyone
4. Understand the importance of excellent customer care, and deliver that with your team
5. Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes
6. Completing progressive performance meetings for your team
7. Compliance with all Sedgwick processes and procedures
8. Liaison with insurer clients as required, and understanding their bespoke requirements
9. Development of client and broker relationships
10. Building good working relationships with other internal product lines/departments as required
Ideally you will have:
11. The desire and ability to deliver excellent customer service
12. Proven management skills, and the confidence to lead a high performing team dealing with complex claims
13. Have experience in the handling of domestic insurance claims including field experience
14. First class communication skills, both written and verbal
15. Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.
16. Strong organisational skills and the ability to prioritise your workload under pressure
17. The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs
18. A valid UK driving licence
A proven track record in managing a high performing team and delivering excellent service and results will be an advantage, however we will support you every step of the way, providing excellent training to assist you in meeting your full potential.
What will you get for this role?
19. Competitive salary depending on skills, experience and qualifications
20. Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
21. Healthcare scheme
22. 25 days annual leave
23. A Self Invested Personal Pension Scheme
24. Discounts on various products and services
25. Employee assistance programme for employee wellbeing
26. Life assurance
27. Group Income Protection
28. Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.