People Assistant
Contract- Permanent - Hybrid
Location- Handforth Support Office
From Aberdeen to Penzance, Pets at Home is the UK’s leading pet care business. Our commitment to pet welfare extends well beyond ensuring animals are happy and healthy. We’re passionate about our customers and their pets, and that dedication extends to the incredible people we work with.
About the Role
This role will be an integral part of the Onboarding team delivering excellent service to our Vet Practices. You will have the opportunity to learn skills across the broader people team to ensure a seamless delivery of support to our stakeholders and colleagues.
As a People Assistant, you will ensure all onboarding tasks and broader people services activities are delivered to the required standard and within established SLEs. You will manage your own workload of new starters, taking them from offer through to right-to-work checks, issuing contracts of employment, and processing within SAP Success Factors. Building strong relationships with our wider People Services teams such as Talent Acquisition, L&D, and Payroll is key to the role, as well as with Area and Store Managers, Business Development Partners, and Practice Owners. You will also be involved in the colleague administration process from pre-employment to changes throughout the colleague life cycle, ensuring colleague data is accurate from the moment our colleagues start, through to promotions, transfers, and leavers.
You will provide support to the Colleague Relations team where necessary on an ad hoc basis.
Key Responsibilities
* Ensure a seamless transition for the candidate from recruitment and initial offer through to start date.
* Manage own workload and new starter process from offer through to first day, ensuring line managers and Practice Owners are kept informed appropriately.
* Ensure Right to Work documentation for all new starters is received and valid prior to a colleague’s first day in the business.
* Create and send contracts of employment to colleagues.
* Ensure all required documentation is received and colleagues are processed in Success Factors accurately and prior to their first day, chasing colleagues and line managers where necessary.
* Protect and process colleague sensitive data appropriately.
* Be the first point of contact for the People Services Onboarding team, ensuring that queries via telephone, email, or Teams are answered professionally and promptly, or escalated to the People Coordinator for action.
* Work closely with peers to ensure a seamless delivery of service by understanding their roles/challenges and collaborating to deliver improvements.
* Proactively look for ways to enhance service provision to all stakeholders.
* Ensure all correspondence to stakeholders has the appropriate tone depending on the recipient.
* Escalate queries to Colleague Relations or relevant team where necessary if out of Onboarding remit.
* Manage colleague administration processes from pre-employment to changes throughout the colleague life cycle, ensuring data accuracy.
* Proactively manage all administrative processes, ensuring all relevant documentation is obtained and colleague files are fully completed and compliant to meet audit requirements.
* Complete changes to colleague records within Success Factors.
* Work within the boundaries of current right to work legislation and Data Protection Regulations when handling colleague data.
* Demonstrate the values and behaviours of the Company, displaying high standards of integrity and professionalism towards colleagues and all stakeholders.
* Continuously develop and update own knowledge and skills within the job role.
About You - Essential
* Ability to work under pressure, set priorities, complete tasks, and meet deadlines.
* Driven to continuously provide outputs of a high standard and quality.
* Strong organisational skills and ability to prioritise effectively.
* Manage own time and workload effectively.
* Confident and effective communicator.
* Able to build strong and productive working relationships with colleagues and as part of a team.
* Resourceful and adept at problem-solving, including identifying issues and resolving them in a timely manner.
About You – Desirable
* CIPD Level 3.
* Working knowledge of SAP HR Success Factors (full training provided).
* Experience working within a People/HR team.
* Basic understanding of Employment Law, specifically in relation to Eligibility to Work in the UK and Statutory requirements.
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
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