Job Title: Business Operations Assistant
Department: Sales & Operations
Location: Trident Office, Brighton (Office-based only)
Reporting to: Sales & Operations Manager
Employment Type: Full-Time
Purpose of the Role
The Business Operations Assistant provides critical administrative support within the Sales & Operations team, enabling smooth client engagements, streamlined internal processes, and efficient management of client orders and purchasing. This role is essential in ensuring accuracy, timeliness, and quality across all administrative and operational tasks, directly supporting Relationship Managers (RMs), Internal Account Managers (IAMs), and technical teams.
Key Responsibilities
Purchasing and Order Management:
Raise purchase orders, negotiating with suppliers to secure competitive pricing.
Source and specify IT hardware and software, ensuring optimal pricing and timely delivery.
Manage back orders, including identifying and sourcing alternative suppliers as necessary.
Reporting & Documentation;
Run regular reports for clients and internal stakeholders.
Create ad-hoc reports on request from Relationship Managers or Internal Account Managers.
Respond effectively to proactive visit reports and recommendations provided by technical engineers.
Mailbox Management:
Manage the purchasing mailbox, promptly responding to internal and external enquiries.
Mailbox Cover for Relationship Mangers and Internal Account managers.
Ticket & CRM Management:
Manage tickets and boards within CRM software (ConnectWise), ensuring accuracy, completeness, and timely processing.
Regularly update tickets with relevant client and order information to maintain transparency across internal teams.
Qualifications and Skills
Essential:
Minimum of 1 year of experience in an administrative role.
Proficiency in Microsoft Office suite (Excel, Outlook, Word).
Excellent telephone manner and communication skills.
Strong organisational and administrative skills, with keen attention to detail.
Desirable:
Previous experience within IT services, purchasing, or finance administration.
Familiarity with IT hardware/software procurement.
Previous experience using CRM software (ConnectWise/ or similar).
What Success Looks Like in This Role
Accurate and timely processing of client orders, tickets, and administrative tasks.
Consistent demonstration of excellent client and internal communication.
Effective management of purchasing and accounts processes, ensuring cost efficiencies and minimal delays.
Proactive support provided to Relationship Managers and Internal Account Managers, improving overall operational efficiency and client satisfaction.
Benefits
Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum, increasing one day per year of service, up to 32 days + bank holidays).
Bupa Employee Assistance Programme (EAP) for employee and family wellbeing.
Cycle to Work scheme.
Microsoft Workplace Discount Program (up to 10% on Surface devices and 30% on Microsoft 365 subscriptions).
Central office location15 minutes from Brighton train station, easily accessible by public transport, and close to local amenities.
Smart casual dress code, with charity-focused dress-down Fridays.
TPBN1_UKTJ