Monitor dedicated inbox Deal with queries from landlords and tenants Assist with queries from the Directors and CEO Check rental invoices and check for any adjustments Update systems with landlord bank details in accordance with RICS guidelines Maintenance of the database for new properties/landlords/tenants Landlord/tenant account reconciliation Process daily bank statements Process daily payment runs to landlords Process tenant refunds Process external contractor invoices Prepare rental spreadsheets for leaseholders Make necessary payments from float accounts Good knowledge of Excel Good customer service skills Property experience Lettings Accounts