Job summary ELECTRONIC ASSISTIVE TECHNOLOGY SERVICE (EATS) The Lincolnshire Electronic Assistive Technology Service provides a specialist service for adults and children with complex physical and/or communication disabilities. Members of the multidisciplinary team carry out assessments, make recommendations and provide equipment and systems which aim to promote independence, participation and improve quality of life. As one of the NHS England commissioned hub services for the provision of Specialised AAC, Lincolnshire Electronic Assistive Technology Service delivers AAC services across the East Midlands region according to the NHSE Service Specification. The Service provides assessment, provision and maintenance of Environmental Controls equipment to Lincolnshire, Leicestershire and Northamptonshire residents. To provide effective and efficient administrative support within the Electronic Assistive Technology Service (EATs),acting as the main point of contact for external professional staff, suppliers and members of the public. The post holder will carry out a range of administrative duties including arranging patient visits, answering phone enquiries, maintaining patient record and related tasks, scanning, photocopying,. The post holder will maintain and promote effective working practices commensurate with the post. This post will commence from April 2025 Main duties of the job Respond to telephone enquiries and visitors to the department, be able to deal with potentially difficult calls and if required know who to contact. To oversee and book planned preventative maintenance visit.To be aware and work within the confines of data protection and confidentiality at all times.To able to work with different computer systems to ensure appointments are booked correctly and clinics are coveredProvide and receive routine information to work colleagues and clients. Exchange information with clients requiring tact and diplomacy.Maintain personal development and take active part in learning opportunities.Maintain quality in own work and encourage others to do so whilst working as an effective and responsible senior team member.Minimise own and other's health, safety and security risks while following procedures to report incidents that may put health, safety and security at riskSupport equality and value diversityEnsuring meeting rooms are booked for team meetings Deal with any day to day problems that arise within the admin team such as staffing issues, technological issues ensuring effective resolution and continuity of servicesMaintain accurate patient details using both computer systems and written documentation About us At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce. LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively. We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev Date posted 06 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 818-CYP277 Job locations Fen House, North Hykeham Lincoln LN6 8UZ Job description Job responsibilities Please review the attached job description and attached person specification for details of the position. Job description Job responsibilities Please review the attached job description and attached person specification for details of the position. Person Specification application form and interview Essential A level/NVQ Level 3 business administration or equivalent Evidence of relevant CPD. Audio typing skills, RSA 2/3 Word Processing or typing qualification or equivalent Experience of working in a busy administrative environment, delivery of a full range of administrative procedures. Management of records and information in an office environment Previous experience of working in a customer focused anvironment Previous experience of working towards targets/deadlines Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary Excellent communication skills - ability to liaise with staff and members of the public at all levels Ability to establish and maintain working relationships at all levels internally and externally Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook, Problem solving - ability to respond to problems and identify solutions Ability to make sound judgements when prioritising tasks and knowing when to refer Ability to produce work of a high standard with a high degree of accuracy Ability to work as a team, on own initiative and under pressure Good organisational skills - able to manage busy workload, prioritise work and have a good attention to detail Able to manage own workload and work autonomously Ability to work with a high level of accuracy and attention to detail, with constant interruptions Flexible and adaptable approach to hours and duties Desirable Previous experience of working in the NHS Person Specification application form and interview Essential A level/NVQ Level 3 business administration or equivalent Evidence of relevant CPD. Audio typing skills, RSA 2/3 Word Processing or typing qualification or equivalent Experience of working in a busy administrative environment, delivery of a full range of administrative procedures. Management of records and information in an office environment Previous experience of working in a customer focused anvironment Previous experience of working towards targets/deadlines Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary Excellent communication skills - ability to liaise with staff and members of the public at all levels Ability to establish and maintain working relationships at all levels internally and externally Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook, Problem solving - ability to respond to problems and identify solutions Ability to make sound judgements when prioritising tasks and knowing when to refer Ability to produce work of a high standard with a high degree of accuracy Ability to work as a team, on own initiative and under pressure Good organisational skills - able to manage busy workload, prioritise work and have a good attention to detail Able to manage own workload and work autonomously Ability to work with a high level of accuracy and attention to detail, with constant interruptions Flexible and adaptable approach to hours and duties Desirable Previous experience of working in the NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Lincolnshire Community Health Service NHS Trust Address Fen House, North Hykeham Lincoln LN6 8UZ Employer's website https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)