Description Technology Enabled Care (TEC) Assessment and Installation co-ordinator (West Cornwall area) We are hiring a pro-active, practical, technically minded and customer care focused person to join our Installations team at Lifeline and Assistive Living Service, Corserv Care. Your job will be a customer facing position, responsible for the installation and setup process, maintenance and collection of Lifeline alarm systems and other technology enabled care (TEC) equipment within customers’ homes. The Lifeline and Assistive Living Service is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC. TEC is a vital component in the future of care and plays a pivotal role in preventive interventions such as reablement. This will be a role managed by Lifeline and Assisted Living service but imbedded within our reablement teams to build strong, local partnerships and engagement whilst ensuring that TEC is always considered as part of the wider reablement offer and dispatched to customers quickly. The Assessment and Installation co-ordinator is an essential role supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the use of technology enabled care. You will be responsible for: Supporting to identify the need of people that will benefit from Lifeline alarm systems and other technology enabled care (TEC) equipment, through telephone conversations and visits. Completing assessments within their own homes to ensure customers are aware of the choices available to them to meet their needs. Installing, testing and maintaining lifeline and TEC equipment as necessary to Telecare Services Association code of practice standards including removing Lifeline and TEC equipment at the end of a contract as required. Completing, with the customer, associated installation and contract documentation whilst ensuring accurate customer data and installation confirmation is reported to the relevant team. Ensuring the customer is familiar with the equipment installed in their home and is able to use the equipment effectively; liaising with family members and / or support workers as appropriate according to the client needs and wishes. Working with Partner within the reablement teams to maintain and inform their knowledge and understanding of the latest TEC and how that can promote peoples independence. Co-ordinating the referrals in your area and working with Partners linking in with the reablement teams to ensure these are dispatched quickly, in the most cost effective manner. Liaising effectively and proactively with other agencies and relevant service areas within the council to achieve the best results for the client such as Adult Social Care, G.P.s, Community Psychiatric Nursing. Completing relevant risk assessments and equipment safety checks within a property and ensuring these are correctly recorded. Recording and reporting any safeguarding and health and safety issues that are identified. Supporting stock management systems, minor repairs, preventative maintenance, servicing and rotation of equipment. To plan and manage daily tasks to provide an equitable county wide service which maximises efficiency and exceeds TSA KPI’s: 90% of urgent installations within 2 working days and the remainder within 5 working days 90% of non-urgent installations within 15 days and the remainder within 20 days 90% of critical repairs within 48 hours and the remainder within 96 hours 90% of non-critical repairs within 10 working days and the remainder within 15 working days About you Level 3 in Customer service or able to demonstrate relevant significant customer facing experience Basic practical/technical skills and demonstrable ability to utilise basic installation equipment e.g. drill, screwdriver, plug socket testing equipment Ability to work at moderate heights i.e. step ladder height Demonstrate good skills and abilities to be fully conversant with installation manuals and procedures Good knowledge and skills in the use of databases including data input/record keeping Knowledge of lifeline and other technology enabled care equipment is desirable Being flexible to work weekends on a rotational basis in order to meet the requirements for urgent installations and repairs. UK Driving Licence required. Use of company van during work hours, returning vehicle to base office each day. The Assessment and Installation co-ordinator is often the first point of personal contact by members of the public and our customers. Uniform, equipment and training is provided and you will have access to branded vehicles during your working day in order to create and maintain a thoroughly professional image at all times. Our offer to you Salary: £23,150 plus benefits Working Hours: 37 hours per week. 9am to 5pm Monday to Friday and rota of 1 Saturday in 4 with a day off in the week. Contract Type: Permanent Base: Office 21, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL26 8LG Working with us you will have an employee benefits package that includes: Generous pension scheme with employer contribution Employee discount scheme and wellbeing events Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays Cycle to Work scheme Flexible working hours & home working options Investment and support in your continuous training and development Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider Our values: Committed, kind, caring and compassionate. High-quality, reliable, trustworthy and consistent. Collaborative, respectful, connected and understanding. Proactive, flexible, innovative and problem-solving. To apply It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV. Due to the large number of applications, we will be viewing applicants on a daily basis and we may contact you before the closing date to invite you to an interview. Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. You will be asked to complete a DBS check to be successfully appointed to the role. Closing date: Midnight Sunday 9 th February 2025 Thank you for supporting our important work at Corserv Care.