IT Service Manager
Contract Duration: 6 Months
Rate: £300 per day (Inside IR35)
Location: Hybrid - 2 days per week on site in Blackpool or Manchester
My client, a government entity, is looking for an IT Service Manager to join their fast-paced team on an initial 6-month contract. *** The selected candidate must be able to get to site 2 days per week in either Blackpool or Manchester ***
Responsibilities:
1. Manage the service delivery of ICT services.
2. Define service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
3. Manage a fully functioning multi-sourced service support team focused on service availability and performance.
4. Ensure all service and support functions remain responsive to customer needs.
5. Meet adequate reporting and service standards for specific services.
6. Communicate and manage all technical changes with appropriate governance.
7. Implement a programme of continual service improvement across the wider service delivery function.
Typical Skills:
1. Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas.
2. Investigate problems and opportunities in existing processes and contribute to recommending solutions.
3. Identify process optimisation opportunities and contribute to the implementation of proposed solutions.
4. Build relationships with important stakeholders and teams.
5. Understand core technical concepts related to the role and apply them with guidance.
6. Work within a strategic context and communicate how activities meet strategic goals.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
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