The ROC delivers the following functions: Lead: through regional delivery of national command arrangement ensure regional surge, escalation and strategic management SW Operations through dedicated and visible senior leadership. Support: systems to deliver patient care, under extreme conditions, through implementation of contingency plans and additional regional and national surge planning. Coordinate: appropriate responses to multiple operational challenges ensuring an effective response to, and recovery from, significant disruptive challenges impacting regional operational delivery. Monitor: performance and preparedness, challenging plans and mitigation measures as appropriate. Escalate: act as a single point of focus for systems to seek support, when local solutions are exhausted, or issues span multiple systems and organisations. Resolve: complex or emerging problems within local systems impacting on delivery. The ROCs scope is: performing the role of the Regional Incident Coordination Centre (ICC) to support the region in response to any other incidents requiring such level of command, control and coordination.